Thank you so so much Emma at Kings Heath store for such excellent customer service. I was so delighted at how helpful and kind you was.
I’m writing to share my experience during a recent visit to the Kings Heath shop. I approached an older staff member and politely asked for a receipt. When I didn’t hear a response, I repeated the request—again, politely—assuming she may not have heard me the first time. To my surprise, she responded in a very rude and defensive manner, saying it wasn’t her fault and that I needed to wait for the printer, along with other unnecessary remarks. I didn’t intend to be pushy; I simply wanted to make sure my request was acknowledged. I believe this situation could have been handled more professionally. A simple acknowledgment like, “Sure, it’ll be ready once the printer is working,” would have been more than enough. I understand that everyone has tough days, but I also believe that respectful communication should remain a standard—especially in customer-facing roles.
Absolutely ridiculous experience, on 01/01/2025 at the Kings Heath branch, which I will be taking further with Peacocks HR. Wanted to return a £10 bag that was in original condition with a receipt, literally a simple less than 5 minute transaction. But no. I was asked by the assistant for my email to which i replied no thank you id like a paper receipt as i do not want to give my details. The lady abruptly and rudely replied no i need your email to which i replied no thank you again. She said i need to give her the email in order to process the refund. I refused again and was taken back by the way she was demanding details from me. She said that it is the company’s t&c’s however this wasnt mentioned on the receipt or their website under the refund conditions. She then proceeded to ask for my POSTCODE, house number full name. I was suprised she didnt ask for my national insurance number. Im a member of management in a very respectable retail store and although i completely understand that for loss prevention measures some companies ask for email addresses you cannot force the customer to give details unwillingly. I cannot explain how rude the assistant was, she made me feel incredibly uncomfortable and made faces towards other staff members when i walked away. I was a step away from requesting for a manager however i was with my mum who was in a rush and just didnt have the time to do so. If the terms and conditions FORCE and REQUIRE the customer to leave important and private information this should be stated very clearly on the receipt as this will deter many customers.
Purchased items at Kings Heath. Regular shopper here so had been given a voucher on previous shop. Could not find it so assistant asked me few questions and was happy to oblige by giving me a voucher in store towards my purchase today. She asked the Manager there about something, she came over and started undermining the assistant saying customer should be handing in a voucher (while I'm stood there!) She was not happy I was getting a discount off my shop. She looked like she was bullying the Assistant. Poor customer service provided by whoever that Manager is. Needs to go!
Variety, reasonable price and good offers. Friendly staff.
If I could not leave a star I would, just went in there with a £20 gift card had £19.50 worth of stuff the gift card wouldn't scan so one of the managers comes over to help out, spoke to her staff with such a bad attitude, scanned my gift card multiple times and told me there was only 50p on it me presuming the £19.50 had been taken off the £20 balance said that's fine so she requested me to pay the £19 I had received this gift card yesterday and had not used it until now she made a point of fussing around like it was a trouble for her to help me out, she wouldn't help me any further and continued to speak to me in a disgusting attitude, I have now lost out on a Christmas present. I had suggested the £19.50 had been taken off the £20 balance as this would make sense as to why there is only 50p remaining on the card and the manager shut me down instantly!! I will be complaining to customer services to get my money back!! Horrible woman I feel for the other members off staff who have to work with her!!!
There was a member of staff, named Kelly, who was very rude while I was looking for a top. She said I looked a 4 out of 10. Could you please have a word with her about her customer service.
Bad. Held 60 quids worth of goods there behind the till for one hour as card machines were down and had to get cash. Was told this wasn't a problem. On my return, they couldn't find my held items and the guy that actually held them for me said, "I can't remember where I put them". I WAS ONLY GONE 1 HOUR!!! The manager gave the impression that she couldn't care less as she was stressing out doing a refund for another customer. Used to shop here. Wont bother again.
Peacocks is located at KING'S HEATH, 149-151 High St, King's Heath, Birmingham B14 7DG, UK
You can contact Peacocks at +44 121 441 2208
You can find directions to Peacocks by following this map link