Shoe Zone Shoe Store in Solihull, Shirley

Reviews

1. Veena H ★★★★★

   Visited on 19.11.2025 around 11:30am. The shop was well and neatly stocked. No sign of any assistants initially while l was browsing but Claire came over running (literally) when l called her for help with selection and sizes. This shop didn't have what l needed but Claire was also knowledgeable about other local Shoezones and the kind of stock they currently held in terms of what l was looking for. Always lovely to shop when meeting people like Claire- many thanks!

   almost 9 months ago
2. Mr Usman ★☆☆☆☆

   I wanted an exchange with a receipt for an item but manager named Theresa refuse because of tear on the item and had other idea's by making excuses up. One of her excuses was for me(customer) to go to another shoe zone for a return which I i mentioned that the company and policy is the same and what difference will it make. Theresa needs training on customer services and not give customers false information when she clear knows the return policy. Complaint to head office about her poor customer service towards me which i got an apology an a full refund. So much for happy to help.

   almost 2 years ago
3. Maheswaran .B ★★★☆☆

   We did not get what we wanted Too much stock, may be the variety can be improved

   almost 4 years ago

1. Donna Saskia Curran ★★★★★

   Great shop and offers student discount (10% with student ID)

   more 6 years ago
2. Gail Betteridge ★★★☆☆

   Well laid out; good variety,but loads of BLACK shoes!! Also each size is slightly bigger than it should be-- shame they cant stockHalf sizes.

   more 6 years ago
3. Prashant Choudhary ★☆☆☆☆

   very rude manager. told off my DD because she tried many shoe and did't buy any. when and I asked why, she started arguing with me as well. I have never seen such a bad manager in my life.

   more 7 years ago

1. Caroline Martin ★★★☆☆

   The staff are not very helpful, apart from that, they have a great range of shoes for adults and children.

   more 8 years ago

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