Calcaria Veterinary Practice

Reviews

1. David Dutson ★★★★★

   Always a welcome looked after our animals great service

   almost 4 months ago
2. ellie S ★★★★★

   Calcaria are definitely the best vets we have used by far. We have 2 cats, Mia and Poppy, both of whom aren't massive fans of vet trips but each vet is lovely and caring with both of them. Sadly, 2 months ago in August, we had to make the decision to put Mia to sleep after being very poorly with tumours. The lovely vet was fantastic. She was very clear and informative on the full process, ensuring that we knew what would happen. She showed so much respect and compassion in one of the most hardest of times for us. She was so gentle and caring towards Mia, whilst being so reassuring. At that appointment, the receptionist was lovely too and I cannot praise both of them enough for being so kind and compassionate at that time. We later recieved a sympathy card via post which was such a lovely heartfelt touch They are also amazing with Poppy whenever she needs to see the vet. We can really find no fault in them. Each staff member is a testament to the practice. We cannot recommend them highly enough and will continue to use them for Poppy They are simply the best

   almost 4 months ago
3. Ale F ★☆☆☆☆

   I have been with this company for almost ten years now with my 3 Cats, when this August, probably a new receptionist, took a while to understand my Suriname or find my cat profile with name or address. This is when the manager took the call, without introduction, and told me off to keep the receptionist on the telephone gave me an appointment with the rudest tone and all of suddenly put the telephone back to me. I call back after 1h (to give myself time to cool down) looking for apologies but they were happy for me to leave them as vet. They told me that they would send my cat info via e-mail. Still didn't receive anything. The vets are great, the administrative are awful. Please consider your customers or you will loose them out of the redness of your team.

   almost 6 months ago

1. Danielle Allen ★☆☆☆☆

   Spent thousands on my dogs ears which they never fixed and after multiple appointments asked me to find another vet. The staff, in particular the general manager is the rudest person i've ever spoke to. I have managed to find better advice through other people who have french bulldogs and cured his issues myself. Would not recommend!

   almost 10 months ago
2. Dave Blackburn ★★★★★

   I was impressed that there was no waiting time each time I took Winston the Cockerpoo for his appointment. He was seen quickly and there were no other animals in the reception area. He got good treatment which has improved his health and I was given clear advice to make him more pain free moving forward. I thought the fees were very reasonable too.

   almost 3 years ago
3. Anne Saltmer ★★★★★

   Have used Calcaria vet in York for 4 years since we adopted Rita cat always friendly and helpful had to use the Tadcaster branch this week and found the staff there to be just as lovely

   almost 3 years ago

1. nik cann ★★☆☆☆

   Very unimpressed with the vet's manner. Took my 2 kittens in for neutering and had to argue the point with him for 10 minutes about why I was choosing not to microchip my indoor cats that day. No reflection on the female members of staff whatsoever, who I know from the York practice and are always extremely pleasant and helpful. The vet on the other hand needs to work on his people skills or remain in the back room. I won't be returning.

   almost 4 years ago
2. Clive ward ★★★★★

   For nearly 9 years Calgaria have looked after my dog who was a rottweiler.the care and treatment they gave him was excellent.His end of life care was very caring and understanding.I must mention that Neil who looked after Ceasar was absolutely brilliant.not only with Ceasar but the end of life with myself and my Wife was done with great care and dignity. Can't thank you enough for what you did for him.

   almost 4 years ago
3. Kiel Shackley ★☆☆☆☆

   We phoned to book an appointment for our new cat spaying and got a date and time for her appointment. We then got a phone call a week or so later informing us the appointment had been moved to a week after the original appointment. The day of the original appointment comes and we received a phone call informing us they were expecting our cat for a spaying. So we told them the appointment had been moved by them and they apparently had no idea why or by who it had been moved. Unfortunately our cat had been fed already that day so we couldn't take her to get spayed. We were told we'd be phoned back to arrange another appointment but we were not. So we left it a few days and tried to phone back but the answer machine said they were closed. We tried to phone back every day for a week, morning and afternoon but they were closed. The general consensus is that this vet is not reliable at all. We'll try to book an appointment and - if we manage to get one - will update this review to reflect the service received. As of March 2021, we felt it appropriate to give Calcaria 1 star for lack of realiability and unprofessional practice. UPDATE 16/09/21: We managed to get in contact with them to arrange an appointment, however the woman I spoke to was incredibly rude. We were informed we'd made an appointment prior and that they believed we didn't show up (which makes the response from Calcaria below a lie!). The earliest appointment they had was late October so we felt it best to try another place. When we told the receptionist this, she furthered her attitude by judging us on our want to look at other places. Then immediately hung up. Disgraceful behaviour, extremely unreliable, and most definitely needs a new receptionist. The 1 star rating is the only appropriate one.

   almost 4 years ago

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