Jess, I believe her name was who assisted me and my mum. Such phenomenal customer service paired with the most lovely bubbly personality!!
The worst customer service experience ever. Was basically told I was lying when I went to return my watch after 6 days due to it gaining time. First it was scratched so there wouldn’t exchange it even though it had a scratch on when it was purchased which I pointed out to Evie the sales assistant present at the time but who then denied the conversation took place. Then the watch has to sent to Leeds or Southampton. Then they have to keep it for 24 hrs before they can exchange. The story changes minute by minute. I don’t know what the other stores are like but the Frenchgate branch needs to be avoided at all cost as some of the staff are very rude and lie to make up for there lack of knowledge and customer service skills. Certainly don’t buy a watch from them I spent £800 on a watch that doesn’t keep accurate time and according to the store will scratch every time I wear it because it is titanium
Always a really nice experience shopping here and would always go back. Staff are always lovely and very attentive, nothing is too much trouble. Would always be my first choice for watch/jewellery shopping. Edit - went back in today for some assistance with a watch I'd purchased. Pleased to say nothing has changed from a customer service point of view. Really attentive and friendly staff. One of the ladies even helped to entertain my little boy who was getting a bit restless while we were being seen.
Very friendly staff all full of knowledge and helped me find just what I had booked my appointment for
Bought our wedding rings from here last year and had really good service. Went back in yesterday so our lass could get her ring cleaned free of charge. It was done in half hour and was like new afterwards, not a scuff to be seen.
What a lovely experience! We went in recently to buy a set of pearls, that my partner was buying me, as an anniversary present and the young woman (I annoyingly can't remember her name!) who served us couldn't have been more helpful and made us feel very welcome.
I liked the experience and the staff were friendly enough. I was miss sold a bracelet that was supposed to be an anniversary present for my wife. Turned out when she opened it it was a mini bracelet for a child ......never told me this when I went to purchase it
I just wanted to leave a review and thank Lauren for her excellent customer service. We popped into the store at the weekend and Lauren greeted us with a warm welcome. She made us feel relaxed and at ease, and listened to our needs and was happy to help and advise us. Although we didn't purchase anything that day, we would be happy to return based on the great customer service alone. Thanks again.
I just wanted to leave a review and thank Lauren for her excellent customer service. We popped into the store at the weekend and Lauren greeted us with a warm welcome. She made us feel relaxed and at ease, and listened to our needs and was happy to help and advise us. Although we didn't purchase anything that day, we would be happy to return based on the great customer service alone. Thanks again.
Came to buy a specific watch, which they had in stock. Controlled entry but I was the only customer at the time, early yesterday afternoon. Staff very friendly and helpful. The gift was beautifully wrapped and presented. Excellent experience.
Beaverbrooks is located at Unit 40 North Central Square Frenchgate Shopping Centre French Gate, Doncaster DN1 1LH, UK
You can contact Beaverbrooks at +44 1302 367284
You can find directions to Beaverbrooks by following this map link