Goldsmiths Meadowhall, Sheffield

Reviews

1. kelly brown ★☆☆☆☆

   I was truly disappointed with the service. We were looking around for engagement rings and needed help and no member of staff approached only after we called them after looking around for a good amount of time. She didn’t even offer us to sit down and discuss options. We were standing and trying the rings. No enthusiasm when serving. For what I was looking for and the price I would have expected a higher level of service and care. We went to a few shops for options the service in other stores was completely different to goldsmiths. Unfortunately u have lost a customer I don’t think I’ll come back again.

   almost 6 months ago
2. Steve Brown ★☆☆☆☆

   Bought a watch from Goldsmiths and I love it. The watch itself is is exactly what I wanted. Now Goldsmiths, when I was looking for the watch it was on offer cheaper than usual but still well over £2000. On the page when I purchased the watch there was a clear offer that stated 'receive a £250.00 e-gift card with this watch', there was also a statement on the image on the summary page stating 'free gift card' above the image. I bought the watch thinking that I would also get a free voucher for £250.00. when looking at the terms it stated it could take 28 days to arrive. I waited 28 days and no gift card arrived. Contacted customer services and was told because the watch was on offer it was excluded from the offer. I had a closer look at the link on the site and found that if you go into the offer and then go through two further pages there is a small print stating offer watches are excluded. I contacted Goldsmith again to say that I considered this misleading and that if the watch wasn't included in the offer it shouldn't have a banner stating that it did despite small print saying it wasn't. Feel strongly that I have been mislead and wouldn't buy for them again

   almost 7 months ago
3. J Jonah Butterworth ★★★★★

   I’ve been a customer of Goldsmiths Meadowhall (Upper), for over 10 years, and they’ve never let me down. The service is always first class, and the team really go above and beyond every time I visit. A special thank you to Tracy, Iann, and the rest of the Goldsmiths team for always looking after me so well over the years, your professionalism and friendliness keep me coming back. Highly recommended! Thank you!

   almost 9 months ago

1. Rahul Bajaria ★★★★★

   Fantastic spacious showroom with a vast array of watches on exhibition. Patience is key, but managed to purchase 2 dream watches so far and hopefully many more to come. Customer service is always welcoming and friendly, particularly Paige who has been a pleasure to deal with.

   almost 9 months ago
2. lee lewis ★★★★★

   Waited 5 years for a call - got there in the end , elizabeth very friendly and professional , tim who initially called seemed a nice fella so overall a good experience.

   almost 10 months ago
3. John ★★★★★

   Friendly staff, decent product range. Joseph was very knowledgeable. Purchased PRX Powermatic 80 in green.

   almost 3 years ago

1. Lauren Nash ★☆☆☆☆

   If I could give this store 0 stars I would, saw a ring we loved in the sale at £2000, but they didn't have my size so the store said they'd order it in, had to chase them as they couldn't be bothered to ring us and tell us it had come in. Suddenly on collection the price had doubled because it was no longer in the sale, finally after getting them to honour the 'sale' price from when it was ordered, we were called liars as to what price was supposed to be, all of a sudden they claimed the sale price was £2750.. had been lied to from start to finish regarding pricing and at no stage had any memener of staff informed us that it had been ticketed incorrectly. Management no help whatsoever, incredibly rude and unapologetic, unless we had a picture of their shop window at the time then apparently we don't have a leg to stand on. Travelled 100-mile round trip just to be called liars and treated like dirt, never been treated so poorly, especially when we were about to spend a decent amount of money with them. Will not be shopping with them again and advise anyone else to be extremely careful!

   almost 3 years ago
2. Barry Stephenson ★★★★★

   Very professional approach. Not pushy. I wandered away and returned. I was greeted back and shown the item again, offered a coffee, and free gift wrapping. Excellent service indeed.

   almost 3 years ago
3. Daniel Cheffings ★★★★★

   This is my second luxury watch purchase from Meadowhall Lower and once again they exceeded expectations. Despite going at arguably one of the busiest times of the year I was quickly greeted, asked the purpose of my visit and when my pre booked appointment was confirmed a drink was offered and brought. Brad offered exceptional levels of service and we had a good chat about watches in general. I cannot wait to make my next purchase and you should make your next here too!

   almost 3 years ago

1. Matthew Clark ★★★★★

   Fantastic service. Purchased a new watch from the store recently and was greeted with a warm welcome. The whole transaction was very straightforward and the team were really helpful and efficient. Will certainly be back in future.

   almost 3 years ago

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