White Cross Vets

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Reviews

1. Jen Martindale ★☆☆☆☆

   Do not get the Health Plan! There are multiple hidden costs afterwards and you can't get out of it without paying a huge cancellation fee. The plan itself covers hardly anything except consultation fees, and you would pay a lot less without the plan! Would not recommend this place at all.

   almost 2 months ago
2. Jessica Mason ★★★★★

   Always have a good experience at this surgery. Never see the same doctor or nurse twice, which is what is in the veterinary industry, but everyone I do see shows an amazing level of care, affection and knowledge. I always recommend this surgery to others.

   almost 4 months ago
3. Sue Harley ★★★★★

   We have been with White Cross Vets for 8 years, 1 year at West Derby and 7 years at St Helens. We have always had exceptional service from both branches. We can’t thank White Cross Vets enough for the incredible care and compassion they gave to our beautiful boy, Salem. We found out in February he sadly had cancer and we recently lost him flying over the rainbow bridge. A special thank you to Radka. There are no words big enough to express our gratitude. From the very beginning she was gentle, kind, and so loving with Salem. It was clear she genuinely cared about him, and her empathy and warmth brought us comfort during the most heartbreaking time. She treated him like he mattered, like he was more than just a pet and that meant everything to us. Losing Salem has left a huge hole in our hearts, but we will always remember the love and dignity he was given at the end. Thank you, Radka and everyone at White Cross Vets for being there for him and for us. We’ll never forget your kindness.

   almost 9 months ago

1. Kirsty Mason ★★★★★

   So happy with this surgery. My dog has his annual check up and unfortunately needed some teeth removing. He was booked in for this under GA within 2 weeks and eveything was explained to me. The price was £20 higher for the surgery on the day then first instructed on examination but noted in his check up that prices were changing and eveything from pre op exam to blood and follow up treatment and advice and checkups where all included. 10/10 cannot fault the service, felt so at ease with my dog coming in for an operation with how welcoming they were, how they were with him and how they explained everything to myself and so happy I made the move to this surgery thank you again x

   almost 2 years ago
2. Elena Quinn ★☆☆☆☆

   Called last week and explained cat had gone missing and would need to cancel the appointment I was made to pay up front for - lady was lovely and advised I could hold appointment till day before and then cancel if cat hadn’t come back and get refund. Called this morning to cancel and received absolutely disgusting customer service. Lady on the phone put me on hold mid sentence and spoke to me like dirt throughout. Said it is her policy that I wouldn’t get the refund even though I haven’t used their services. Advised her that I had been told two times prior this wasn’t the case. Asked to raise a complaint through her and told I had to do it via email.

   almost 2 years ago
3. Donna Glynn ★★★☆☆

   I have used White Cross Vets before for my other dog and was pleased with the service so returned again. The vet service as before was excellent, the reception service was not. I arrived and told the receptionist that I had an appointment and she told me to take a seat. 45 minutes later after 5 other people going in before me I asked at receptionist about my appointment and the receptionist said she didn’t remember me booking in. Why did she think I was sat there with my distressed dog for 45 minutes? The other receptionist sorted the situation quickly and efficiently while the first receptionist made no apology or even eye contact. Apart from this stressful and frankly upsetting situation the service was as good as always with the vet fully explaining my dogs health problems and the options.

   almost 3 years ago

1. Roy Hough ★★★★★

   As mentioned previously. First class Vets, First class Service and First class Vets and Staff !! What more can I say, other than I know my cat Kobi is in the best possible hands. Thank You. Best Wishes.

   almost 3 years ago
2. brendan owen ★★★★★

   The practice is very clean , modern with a friendly good feel as soon as you enter . The lady vet is very nice and explains everything thoroughly. Most important she is good with my dog and treats him kindly and gets him well

   almost 3 years ago

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