I had a lovely shopping experience in the Liverpool store today. Dan’s customer service was exceptional, his knowledge impeccable and he was incredibly warming and friendly. I will certainly be back again for my next jewellery purchase. Many thanks
Had a fault with an engagement ring, took it into Liverpool 1 store and spoke to Maz and Ralph. They were both very helpful and friendly. They talked us through our options regarding an exchange or replacement . Maz advised us how to get the most from our money with both the ring and insurance cover to get the most benefits. We managed to exchange the ring and get a set of earrings too. Me and my fiancée are very happy with the service we received and would definitely recommend this jewellers. Thank you Maz and Ralph for all your help. Michael + Shannon
Don't like to give negative reviews but buying my son another Hamilton for his 21st was a poor experience, just 2 staff on the shop floor and wait of 15mins, would have been acceptable if after the wait 2/3 other staff came out to serve us............ Watch was bought online so just there for collection and sizing, but that was not to be the case when the staff humiliated me and said it had not been paid for, after showing receipt email, and collection email was not enough, had to login to bank and show payment to the manager who said they had made a mistake, no apology at all, no idea who served me as didn't even introduce himself and now home realised warranty card not even filled in, see images of COA cards Blank is Ernest Jones. Correct Warranty card is from Beaverbrook's, says it all really.
Disrespectful employees, I was trying to explain an issue I had with 120 pounds bracelet that tarnished in less than a month, began to argue with me and tell me I wasn’t right and the bracelet is obviously going to get scratched because of the design of the charms, wasn’t interested in what I had to say. In addition to this I got ignored whilst employees would just go into the back after they had finished with another customer and saw me waiting and didn’t return to ask me if I was interested in anything. He then said there’s nothing he can do other than send it back to micheal kors, don’t understand why you’re selling low quality jewelry and then can’t deal with the issues that come along. I will never shop here again.
In-Store service is fine...but try dealing with their customer service on the phones...its absolutely abysmal...they lie time after time and expect you to wait indefinitely for wedding rings to be delivered. I cancelled my order and went elsewhere. My advice is read reviews carefully before you visit Ernest Jones.
Wandered L1 looking for jewellery stores. Went in a handful of them and my last was Ernest Jones. Elderly guy greeted us, he had charisma and confidence. He was attentive and talked through details about wedding rings. Most importantly he didn't hesitate to letting us try on a few. This was very different to Goldsmiths. It's a shame because on this occasion I gave Ernest Jones my money on the basis of the customer service. And I'm happy to say I pick my wedding ring up in a couple of weeks, hopefully from the same guy who gave me such good customer service
Ernest Jones is located at Unit 53C, One, 67 S John St, Liverpool L1 8BU, UK
You can contact Ernest Jones at +44 151 709 7533
You can find directions to Ernest Jones by following this map link