ROX - Diamonds & Thrills Liverpool

Reviews

1. janet madu ★★★★★

   I recently purchased a ring from ROX Liverpool and I couldn’t be happier with the entire experience. From the initial enquiry to the final purchase, the service was second to none. ​A special thank you to Jess, who assisted me throughout the process. She was absolutely fantastic from start to finish. She truly went above and beyond to make sure I found exactly what I was looking for. Highly recommend ROX for their beautiful selection and first class customer service.

   almost 6 months ago
2. Catriona Chandler ★★★★★

   My experience at Rox was nothing short of outstanding. I took my brother here to help him find his dream engagement ring for his fiance. And thanks to Euan and the rest of the amazing staff there he left over the moon with his decision. We went to another jewellers before and the attention to detail at Rox compared to them was like night and day. We were made to feel at home and felt instantly relaxed after being offered a complimentary drink and taking a seat in a luxurious sitting area. Euans extensive knowledge in diamonds and jewellery made the process of finding the ring effortless. His wisdom and professionalism was phenomenal, even offering bespoke advice tailored to my brother’s wants and needs. My brother didn’t feel rushed to make a decision but once he did Euan ensured the ring was delivered immediately even going to the extent of dropping it off to us to make sure he had it for the proposal. He is an asset to the company. It’s down to staff like Euan who make me want to become a returning customer. My brother is excited to be returning to Rox to purchase the matching weddings bands and couldn’t recommend enough!

   almost 9 months ago
3. Cameron Scates ★★★★★

   I had a fantastic experience at Rox. I went in there with a rough idea in my head of what I wanted to get and very quickly Bronte took the time to understand my desires and sentiments for the ring. She was very knowledgeable about engagement rings and respectful of my wishes and budget. What a lovely girl and helped me decide quite quickly what the best option was. Highly recommend!

   almost 10 months ago

1. Joshua Cushing ★★★★★

   Myself and my partner went to Rox a few weekends ago, to look at engagement rings. We were greeted by the wonderful Jess who took her time to help us and explain all the characteristics and specifics of engagement rings. Jess turned it into a wonderful experience rather than just purchasing. We didn’t feel rushed or pressured to purchase anything. Jess is an expert in the field, and found the most perfect ring. Also credit to the manager on the day, whose name escaped me, who took one look at my partner and knew what size she would be. The ring got delivered safely to another country for me and true to her word fits perfect. Every member of staff in there is a credit to the business. Thank you very much for such a memorable experience.

   almost 11 months ago
2. Paula Brereton ★★★★★

   I have the most stunning engagement diamond ring from Rox in Liverpool. Jess looked after us and ensured that we ended up with the most perfect ring for me. She was professional, courteous and genuinely lovely on each occasion saw her. We had no intention of buying a ring, we just looked in the window one day, dazzled by the diamond jewellery and she gently approached us outside, engaged with us in a way that didn't make us want to walk away, so we went inside and were sold. Customer service, lacking in a lot of places these days, is in abundance in Rox, Liverpool. Jess ensured we got the quality, size & colour of the diamond we wanted then worked with us for the design. The result is a stunning engagement ring that perfectly compliments my wedding ring, everyone notices it and how it sparkles, and I absolutely love it. Bonus is, we get free cleaning for life on the ring and, three free services. We know my ring will always be in top top condition with this excellent after care. All the staff at Rox were lovely but as Jess looked after us so well, she deserves a special mention. We will be back for another piece of jewellery that I have my eye on for sure.

   almost 11 months ago
3. Karl Eaves ★★★★★

   When shopping at ROX in Liverpool you are greeted by the most friendliest staff you could ask for. I had an appointment with Victoria who was super helpful, not only did she help me pick the perfect product, but she also gave good guidance. If it wasn't for her help I would still be stood in the window scratching my head! 10/10 Would recommend

   almost 3 years ago

1. jon horrocks ★★★★★

   Went in today to purchase an engagement ring and was warmly greeted by Victoria. Very helpful and polite went through everything with me about 5 C's where they source there diamonds and more. She went and got me some lovely rings but they didn't have the size i needed so found me one in a different store which was perfect. Payment done really quick & easy. All in all a smooth and enjoyable experience.

   almost 3 years ago
2. Craig Odin ★★★★★

   Victoria was absolutely phenomenal! She along with Lisa and the other staff members there where so welcoming and professional and helpful! Victoria got my bespoke ring made to absolute perfection! Will never shop anywhere else for jewelry again! Best experience I've had in a long time! They made absolutely everything very easy and quick and explained and helped me with everything!

   almost 3 years ago
3. Broka Ryan ★★★★★

   It was a wonderful experience. I was searching for the perfect ring to propose to my fiancee for a while. With the help of Victoria Mclntyre we found the one! She was very lovely, patient and experienced. She made the whole experience of purchasing the ring very nice.

   almost 4 years ago

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