Matt was absolutely brilliant when helping me and my mum buy three items. He was friendly, patient, and took the time to explain everything clearly, which made the whole process really easy and stress-free. We never felt rushed and he made sure we were happy with our choices before moving forward.
Great customer service from start to finish — we really appreciated his help and would definitely recommend asking for Matt if you’re shopping there.
Daniel BL★★★★★
Good experience today shipping at Currys at Longwell Green. I would like to emphasize the customer service delivered by mr J. Morris. Extremelly helpfull in a tricky phone-company detail adjustment procedure for a phone upgrade/renew. He's been supper efficient, provided lots of information in the procedure. This employee is crucial for a happy experience. Thank you mr Morris, we appreciate it!
mark Grove★☆☆☆☆
Absolutely disgraceful customer service. First off, they accept my money for an item that they didn't actually have in stock. I was informed it would be delivered along with another item that I ordered at the same time, in-store. I only found out when I went to pick up the other item on the order, that it wasn't available, despite having been told it would be delivered to the store along with the other item. I was informed that the item was now in stock again, so I asked for them to transfer my payment that I had already made across to a new order for the item - no, that couldn't be done, they would have to issue a refund and then I would have to reorder it! Was informed that refund takes 3-5 working days to come back into my account so I told them I would not be reordering and to just make the refund. 5 working days later no money had been refunded. I then had to call customer services where I was told that the refund hadn't been processed until the day before I was making the call (4 working days after the refund was supposed to have been processed). Asked for an instant CHAPS payment as they had messed up - flat refusal. Ask to speak to someone who could arrange it and was offered a times slot for next Wednesday, by which time the refund should have been in my account, so was completely useless. Customer Agent couldn't grasp that this was an issue??? Went round in frustrating circles for over an hour, nothing got resolved, leaving me frustrated, angry and disappointed that a large company like Currys has so little care for their customers. Did ask for a manager to call me back to make a complaint. Manager called me back just now (despite me having cancelled the request for a manager to call as I had completely no hope it would make a difference, and I was right about that),with an extremely sarcastic and unempathetic tone, and he contradicted what I had been told by the original customer agent about the processing of my refund, so either he or the original agent was lying - he seemed not to care about this at all. His tone throughout was dismissive and sarcastic. Quite honestly the worst customer experience I have ever had with a company. So glad I paid £10 extra to get better quality product via Amazon. It was so refreshing to order a product that was actually in stock, delivered on time, with friendly customer service - Currys, you could learn a lot! You have lost a customer who will be happy to tell all and sundry of their awful experience, I shall never set foot in one of your stores again, nor visit your website.
Winter Chloe★★★☆☆
I’ve been here multiple times and the staff have always been amazing. I’m not one to write reviews however I went there today and it was very busy. I didn’t mind waiting. There was a lovely worker who I asked if he was busy. He told me he’s not but his manager told him he can’t serve customers (which makes no sense to me) but he still tried to help. The manager came over, was very rude and was speaking to him with no respect, he was also very loud. Told him to go serve a customer elsewhere. Then sent another employee to serve someone else. The manager or supervisor then asked if I needed any help, however the tone and attitude was awful, he was very abrupt and short with me. The way he spoke to the lovely staff members and the way he spoke to me was shocking. I understand it’s busy but don’t be a member of management if you are going to be rude to customers and even more the staff. If you can’t handle the busy rush then clearly the role isn’t for you. I get having bad days but there was no reason for the level of rudeness. I feel awful for the guy.
Gordon Hector★★★★☆
Currys at Emersons Green have a wide range of electrical goods to suit all tastes. The staff were very helpful and knowledgeable. One gripe, there seemed to be short staffed, so you may need to wait to be served. Well worth a visit.
Leonie Wilson★★★★★
Currys online messed up my order and became very difficult about rectifying what they did. So I went to the Longwell Green store @ Gallagher retail park where
Dan & Shane help beyond measures. Both Dan & Shane went over & beyond to ensure it was sorted & i I’m truly grateful.
Mark Vernoum★★★★☆
Went in knowing what we wanted. Had to wait a while as like every where nowadays places can't get enough staff.
Ordering was very quick but matt wasn't to happy in his work.
The guy that brought the undercounter freezer out for us to take away was very cheerful and helpful. Matt needs some of this guys charisma.
david scott★★★★★
Staff very helpful and knowledgeable (on the ball) I couldn't find the right computer cable to TV (large selection) assistant asked me and advised me on the one that suited my needs. It wasn't the most expensive either believe or not. Will go back again.
Dave Bowden★★★★★
Clean, tidy and well presented store. Disabled parking just to the side of the entrance too.
Dan, Liz and Sarah-Lou are all very friendly, polite and knowledgable, ask for them and if you are lucky enough for one of them to be available you will be in safe hands.
Good range of items available to take away but if they are not in stock they can normally get hold of them fairly quickly.
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FAQs
What is the address of Currys?
Currys is located at Unit 2, Gallagher Retail Park, Longwell Green, Bristol BS30 7DA, UK
How can I get to Currys?
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