Recently rented a student house through this company. They have been very helpful throughout the process. Very informative on the viewing and the whole process so far has been great. They have been so much better than the previous agent we used for our student house last year
Very poor customer service, would not recommend their business to anyone! I had been in contact with Jermaine about a property that myself and some friends were interested in renting. To begin with, when organising the viewing Jermaine was very quick to answer texts. After viewing the property that same day we put in an enquiry saying we would like to secure it, we never heard anything back. I messaged him multiple times, rang the number he had provided and even tried to phone up the main office. One of my friends did the same and neither of us could get through. I never heard back from Jermaine again, even if we were not successful in securing the property common decency and good customer service would be letting your client know this. There is no excuse for this as he had all of my details; it is very unprofessional, rude and poor customer service. I would not recommend Rent Right to anyone looking to rent, buy or use them as an agency. In hindsight I think we were lucky that we didn’t get the property, because after looking at some of the other reviews here it is clear that this is a poorly run business with people who care very little about their clients.
Jermaine was point of contact for my daughter and 2 of her friends that were looking to rent an apartment or house in the Bristol area. They enquired about a property that was advertised for rental. At first Jermaine was communicative, he arranged a viewing, he showed my daughter around the property and gave them the necessary information. After the viewing my daughter said that they were very interested in the property and could they secure it. I believe at this point there were some other viewing. My daughter didn't hear anything further from Jermaine, she rang him and left voicemail messages, text him to ask for updates. When she called the main office number there was no answer. A few weeks went by however Jermaine didn't even have the decency to contact my daughter to tell her they weren't successful to secure the property. Absolutely no excuse he had all the contact details for my daughter, it was a 2 minute job to let her know either way. It's unprofessional, bad customer service and rude. I have been a landlord myself in the past and there is absolutely no way I would give Rent Right any of my business if they employ people who lack basic customer service skills.
Great service from both Jermaine and Simon. They dealt with the rental process quickly and with no fuss. I was able to contact them both easily and directly throughout the whole process if I had any questions. Not sure why so many bad reviews. I had great experience would definitely recommend.
rudest staff ever- called to enquire about a property and was spoken to in the most disrespectful way for literally asking if the landlord would consider a later move in date or not- considering i’m calling for your business!! disgraceful.
My daughter asked me to act as a guarantor through this agency and forwarded documents provided by them. I couldn't sign because of the lack of information the agency provided on what purported to be legal documents: Guarantor documentation left completely blank No Heading with contact details Wording unclear at best. No copy of Tenancy Agreement referenced as part of the Guarantor Clause so I had no idea what I would be agreeing to Document doesn't specify their liability as handlers of money rather than Property Managers. Documents don't specify if they are part of a redress scheme registered with FCA Document doesn't specify which deposit protection scheme they're part of, if any. No mention of accreditation. No mention of landlords name and UK address, contact details and emergency arrangements No mention of inventory No confirmation of HMO license. No Mention of house rules. Website (dated 2023) has some of the general stuff. My daughter tells me that office phone has never picked up and emails aren't answered. The worry is that some people have been happy to accept all this. Not sure what goes on at Bristol City Council.
Recently used their services. Process was straightforward, moved into my apartment within a week after viewing. Jermaine was particularly helpful. 5 stars for me.
Rent Right provided a great service; really swift communication, additional helpful information given and Jermaine made the process really seamless. Tenants found quickly and the process was straightforward. I would highly recommend from a tenant and landlord perspective. Thanks again.
Do not rent from these people! Simon lied to us about a furnished flat, we recieved it unfurnished and they never helped us get our deposit back told us it 'wasn't their problem'. They have also never ever answered the phone. continously bad experiences with them. avoidddddd!
Rent Right is located at 22 Filton Rd, Bristol BS7 0PA, UK
You can contact Rent Right at +44 117 908 0018
You can find directions to Rent Right by following this map link