Well Pharmacy

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Reviews

1. Amanda J ★☆☆☆☆

   Unfortunately our experience with this pharmacy has been so disappointing. Each time we go there, it has been so inefficient. I do understand that they can be very short staffed. But when it comes to us picking up prescriptions, the stock is never there. We even ring to check its ready. Today we rang and staff informed us to pick it up after 11am. When we arrived there we were told it was not in stock and to come back tomorrow. Why not ring back to tell us.

   almost 2 months ago
2. Ian Convery ★☆☆☆☆

   The pharmacy is of absolutely no use to anyone working 9 to 5 Monday to Friday. I guess it’s customer focus is on elderly people, like everything else in sleepy old Radyr.

   almost 7 months ago
3. The Hungry Flaneur ★☆☆☆☆

   Only open when most people are in work. Should offer one late night and Saturday opening to meet the needs of more people. If you are able to get there in the week you will probably find them understaffed with a long queue. You will then be told they don’t have what you need in stock and to come back. The village deserves better.

   almost 8 months ago

1. Ruthie Jolliffe ★★★★★

   Credit where credit is due as they say . I would have agreed with negative reviews before but I believe the pharmacy workers were completely overwhelmed with the volume of work . My recent experiences have been excellent. Phone answered promptly, polite and efficient. A tiny pharmacy serving a massive area . They’re doing their best and the improvement is obvious . Thankyou

   almost 10 months ago
2. Mohammed Ansari ★★★★☆

   I recently visited this pharmacy and was extremely impressed with their service. The staff were not only professional but also incredibly helpful. They took the time to answer all my questions and provided detailed guidance on my medications.

   1 year ago
3. Shy And dont tell ★★★★☆

   Disappointed with no stock on shelves but the pharmacy staff are doing well obtaining and fulfilling prescriptions on time. I have seen the staff being shout at, even though the fault is not with them. They do go above and beyond, and myself and girlfriend, don't have any issues.

   almost 3 years ago

1. Katrina Jenkins ★★★★★

   What can I say. The staff at this pharmacy are loving and caring. Friday the 25th I was amazed how one of the colleagues working at the branch helped 2 sick people. This is what we need in this community, I can't praise them enough for what they have done, and definitely made the place a turn a round. Well done. I will definitely be coming back to this pharmacy and bring my family along too.

   almost 3 years ago
2. Helen N ★☆☆☆☆

   Sadly this pharmacy absolutely never has enough medication. Since moving to Radyr I have been here maybe 10 times and I’d say 9 out of those 10 the whole prescription was unable to be fulfilled. This always results in needing to come back a few days later which is really inconvenient. I even rang today to confirm the item was in stock but then there was only 3 out of the 4 boxes. I won’t bother trying again. Please sort out your stock ordering.

   almost 3 years ago
3. robin ★☆☆☆☆

   Avoid at all cost. Unsure what is happening but I’m pretty sure this pharmacy is planning to shut down. They’re not handling automatic repeat prescriptions anymore and the new staff are incredibly rude and dismissive. My mum had an infection the other week and she needed antibiotics, iodine dressing and special bandages to keep the iodine dressing clean. She was able to get the antibiotics but was told they didn’t have any of the dressings and to come back later. Went back later, they had the iodine but not the dressings, was told to come back at the end of the week. Went back at the end of the week, still no dressing. In the end my mum finished her entire antibiotics course and just told them to forget the dressing seeing as her injection had already cleared up. Ridiculous as she is diabetic and it’s imperative that she has what the doctor prescribes but the pharmacy just didn’t perform to an acceptable degree. Very concerning as the community that depends on this pharmacy to do it’s job is largely occupied by elderly and disabled folk. I would recommend you to take your scripts elsewhere as the waiting times are insane and the staff is rude and unhelpful.

   almost 3 years ago

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