We’ve had a great experience with our property manager Amy Cruickshank. She communicates well, maintenance requests are handled promptly, and she’s always accommodating when we have special requests. We really appreciate her professionalism and responsiveness.
Probably one of the best estate agencies I’ve rented from in the last 13 years. Communicative, fast-acting, and flexible. We had absolutely nothing to complain about during our 5+ years of tenancy. A special mention to Amy, our property manager, who has always been incredibly helpful!
The Best Agency I've Found—Honest, Professional, and Not Pushy. After viewing apartments for about 9 months, Comfort Estate Agency is the best I've encountered. I had three viewings with different colleagues, and every one of them was professional and genuinely kind. It was a welcome change to deal with agents who weren't "sales pitchy" or pushy. My last viewing was with Jordan, and he was excellent. He was refreshingly honest about the apartment, the good and the bad, which made me feel like he truly wanted to help people find the right place, not just close a deal. I also appreciate that their apartment listings are reasonably priced, suggesting they put in the effort to advise sellers on the true market price before releasing the listing. Thank you for your great work! When the time comes, I will definitely come back to you guys.
If asked a couple of months ago, we would have rated Comfort much better, as we found them to be attentive, communicative, and pleasant throughout our 2-year tenancy. Unfortunately, their conduct during our move-out was so unprofessional and disappointing that we would no longer recommend their services to prospective tenants. Throughout the tenancy Comfort communicated their gratitude for how well we had looked after the property, and even brought forward the date for the taking property photos ahead of re-advertising to make sure it captured how nicely we'd presented it before we removed our belongings, adding to our dissatisfaction on how they acted thereafter. In their first attempt to deduct from our deposit, they claimed we'd broken a freezer that we didn't use in the tenancy and left the kitchen dirty - even though a side-by-side comparison of the kitchen photos before and after showed equal cleanliness in the claimed areas and even improvements to the cleanliness of the oven and walls. They also attempted to claim for damage to a worktop that occurred from a contractor visit when the boiler was replaced - again, all inspections and images throughout the tenancy show our microwave was covering this area, and so we didn't even get the chance to notice the damage until the day of our move-out as their contractor didn't inform us of the damage at the time it occurred. After another few days we received an additional invoice for bathroom and carpet cleaning in excess of £200. Confused at the new charge and with clear images of before and after photos, we challenged them and they quickly walked back on this and claimed it was an accident. A few days later they sent a new set of charges, this time claiming damage to two garden chairs that were stored away, unused, throughout the whole tenancy. At this point, it was clear to us that Comfort were just trying anything and everything to rinse us for our deposit. We made it clear that we'd provide all of our evidence to the DPS in the event of a dispute and *shock* suddenly they dropped it and offered a deposit deduction of only £50 for cleaning. Knowing we'd have a hard time with the DPS on the counter top damage without proof that it was the contractor, we agreed to this with a very sour taste in our mouths from how comfort had attempted to prey on us. One extra minor gripe is that at the end of this tenancy, they offered us a renewal at a "reduced rate, as gratitude for being such good tenants". We didn't renew, and have since found out that this "special rate" was actually higher than what the property went up for! Having since witnessed their tactics around the deposit, this manipulative approach was less surprising, but was still very disappointing from a company we at one point had a lot of respect for.
I had an absolutely amazing experience with Comfort estates. We originally started out with Hannah as our property manager, but Amy eventually took over and I can say she has done an amazing job. Amy has been kind, polite and professional throughout our time with her as our property manager, and she has helped us with any query we've had. Sophie was also exceptionally helpful when helping us with our tenancy agreement while Amy was on annual leave. The whole team have been nothing but supportive to myself and my partner and I could not recommend them enough for people who are first time renting/letting.
We've used Comfort Lettings for almost a decade now and have found them really easy to deal with. They are generally really responsive to emails/calls and always friendly! They also have decent systems that track income / expenses and provide tax summaries and so on which makes it easy as a landlord.
We are landlords and we let our property out with Comfort and have done so for the past 10 years. The whole team are fantastic and we have recommended them to many others since. Quotes for work to be completed (as and when required) are always reasonable and communication is excellent. Comfort inspect the property regularly so we have piece of mind that our property is being looked after. This is especially important to us because this used to be our home and so we still have an emotional attachment. We’ve never been without tenants and any issues have been dealt with effectively and efficiently. Keep up the good work Comfort.
Brilliant service! I have worked with a few letting agents in the past but have to say that Comfort Lettings is by far the best! The whole team is fantastic - professional, friendly, helpful and quick to respond. Jess Cook in particular together with Lindsay Hull and Mary McKenny are amazing and a pleasure to work with. I highly recommend this agency and will continue to use in future.
Poor service, came for a viewing, no emails no texts. Estate agent never came so called up. Said the tenant said no to a viewing less than 2 hours before the viewing. Freed up my schedule for nothing. Edit: Also called 10 minutes prior to the booking to confirm whether the agent was coming, was told they would be there shortly. I get that the tenant can cancel a viewing, however it’s unprofessional how little effort was made to inform me of the cancellation. Even if I missed a call, there was no voicemail, text message or email; which I confirmed on the phone you have all those details.
It was a pleasure working with the team at Comfort Lettings. The team took the time to understand my needs as a landlord and provided up to date market intelligence for the area which resulted in minimizing the void period and optimizing the rent. As an overseas property investor, I opted for Comfort Letting’s fully managed product which focuses on the operational side of managing property. I have been impressed with their marketing of the property as well as their customer centricity with me as a landlord and my tenants. I look forward to working with Comfort Lettings for additional properties in Nottingham.
Comfort Letting Agents is located at 47 Derby Rd, Nottingham NG1 5AW, UK
You can contact Comfort Letting Agents at +44 115 933 8997
You can find directions to Comfort Letting Agents by following this map link