Mr ,Tom helped me get my key even though I hadn’t finished the registration. He gave me great assistance, such a kind man. He just asked me to wait a few minutes and then he handed me everything and solved all my issues.
The staff were absolutely wonderful helping me to secure my dream accommodation last minute im really grateful
Customer service staff we have dealt with to find accommodation have been incredibly helpful and patient - I hope the level of service remains this high throughout our first year university experience! Thanks
NOT A BUSINESS? Stayed in a house of 6 with Unipol which is a charity, and it shows! Works like a normal agency but they're on your side. Our landlord was so helpful and got stuff fixed within days. They NEVER failed to give 24hrs notice of entry. Our housing manager, Sam, was super helpful too, when I had an issue moving out all my belongings, he went above and beyond to help me. Been in Notts for 3 years, Unipol was the best agency.
I live at Sandhills, perfect for first year, Free washer dryer in kitchen, proper shower, 3/4 bed, AND cheaper than the slightly decent trent halls which are wayyyy overpriced, 2 minutes away from rock city and 7 minutes away from the uni, about 5 minutes to the nearest tram as well but you don’t really need to use it as the city centre is so close by, maintenance are very helpful, moving in was very easy, highly recommended.
I have rented as a student for nearly 2 years now and have been very impressed with Unipol. Their communication in general and speed of repair when needed has been first-class.
It’s a very nice accommodation to stay in. The services are very responsive, especially when you have issues you want to sort out. I love the activities they’ve set out, making social environment more achievable.
I genuinely think that as a company unipol are amazing. Have an issue? They’ll sort it out asap. Need help with understanding payments? They got you covered. Our student home wasn’t in amazing shape having problems occur alot but as a letting agency unipol always catered to our needs. 99% of the staff I have spoken to are genuinely very friendly whether thats on the phone or in person. My only issue is with Tom Taylor. Recently I had called about our house deposit. My question to him was “Do we get charged on the amount of waste that had to be removed or is it just one full payment for the house to be cleaned?” He went on a tangent for around 3 minutes which didn’t answer my question so I interrupted and asked him again but midway through my sentence he said “can you not interrupt me? It ruins my thought process. Let me finish ” so I allowed him to rant for another minute or so. Still, question not answered so I ask again “mate, do we get charged for the amount of waste or is it a universal payment for rubbish removal” to which in fairness he apologised saying “sorry it’s been a long day at work today” and answered my question in 1 whole sentence. Which could’ve been done from the get go. The reason I’m leaving this review is because this isn’t the first time Tom Taylor has spoken rudely towards me or a house mate. I won’t go into too much detail but we had called him asking for the contract almost 2 years ago and he was so rude and condescending it genuinely scared us from even signing the contract. Another instance, my housemate had broken her blinds and she called up which Tom picked up. Although I don’t recall what he said she came off the phone in shock as he spoke to her very rudely. Although we have only had 3 encounters with him it’s little moments like that which made us decide we wanted to rent with another agency For 3rd year.
I’ve lived with Unipol throughout my whole time at university during my first and second year, and I’ve chosen to stay with them for my third year too. This is because they’ve been consistently great with everything. It’s very easy to book accommodation and they make the whole process a breeze. I’ve enjoyed my time with Unipol and I’d definitely recommend booking with them.
After having rented in different cities around the UK, I can confidently say that this agency has been the worst I've had to deal with. The state of the house at the beginning of the tenancy was terrible, it was not cleaned with socks around the house, lids under furniture, nails and pins dropped on the carpet floor of rooms, dusty balls all over the house and marks that were easily removed in the common areas when I mopped. The heating was also not working. I made the mistake of not emailing them and instead spoke to them over the phone at the time. They asked me to vacate the house, and I spent three weeks at a friend's house. When I tried to ask for a compensation for this with respect to the terms of the contract, they lied and said that I told them that I went on holiday. When I sent them proof of the state of the house (pictures and videos I had taken), they completely ignored this, said that they would not open each of them and pretended that they have a system in place for such scenarios. I find it hard to believe as I have witnessed the way their employees do inspections and they seemed clueless as to what to look for. They have poor communication skills. Don't expect them to handle things nicely. Their response time on any sort of repairs or help can go from two days to a month. I spent a total of six weeks without heating, even during the winter. More recently, I spent three weeks without hot water or heating and was provided fan heaters only two days before the boiler was changed, and I had to request these even though the landlord is meant to provide them according to the contract. There are plenty other agencies in Notts, just go for any of them and don't waste your time, energy and patience with Unipol. Completely regret moving into this house.
Unipol is located at Sandhills, 79-85 Talbot St, Nottingham NG1 5GN, UK
You can contact Unipol at +44 115 934 5020
You can find directions to Unipol by following this map link