Wolverhampton Queen Square Wolverhampton

Reviews

1. Denise Sutton ★☆☆☆☆

   Unable to get through to get help on the phone the customer service is shocking and feel very let down

   almost 11 months ago
2. Benalmadena Buzz ★☆☆☆☆

   Probably the most shocking experience I have ever had. Manager walks around with his hands in his jogging top, is rude, unhelpful, and unprofessional. The experience of him alone has caused myself and my mum to move our accounts away from Natwest. Whilst I am not rich, I am okay but my mum is very comfortable. Natwest will no longer be part of her comfortable package due to the Manager Raj or Haj in this location. His staff try but obviously his behaviour is having an impact on their professional ability to do a good job. Shut it down for a week and retrain the lot!

   1 year ago
3. Melvyn Smith ★★☆☆☆

   Without consultation they restricted my account as there were possible fraudulent transactions I verified that everything was in order but the restriction is still there I remember old fashioned banking If I call around brach I come out feeling depressed I know they are trying to improve things but wounds take a long time to heal

   1 year ago

1. Michael Reece ★☆☆☆☆

   I visited the branch recently for the first time in about three years. Not realising that cheques now have to be paid in by machine I needed some assistance. The lady I asked for help was disgusted at having to deal with me. She insisted I should be using an ap on my phone to pay cheques in. The only way the visit could have been any more depressing would be if she'd spat in my face.

   almost 2 years ago
2. Rajput saab6606 ★★★☆☆

   Ravinder, our personal banker, was very helpful and friendly. Actually, the whole atmosphere was very welcoming from the first moment we stepped into the bank and were guided over the seats to wait for our personal banker, no more than 5 minutes. They helped us as if we were their first customers of the day when we went an hour before closing - sorry guys, it's still Saturday for us! :) thanks a lot!! We felt treated as human beings better than a number and that's nothing a higher interest rate can beat! Very happy with our choice!

   almost 3 years ago
3. Callum- C ★☆☆☆☆

   If you are planning to go on a Saturday the main kiosk will be closed so if you need to withdraw cash it can only be your daily limit.

   almost 3 years ago

1. Jack Turner ★★★★★

   Staff are friendly and helpful. Nice and quick. The new style of high street banking takes a bit of getting used to though but they do still have counter service hidden round the back if it's needed.

   more 6 years ago
2. D Brook ★☆☆☆☆

   Appalling. There was barely anyone in front of me and I didn't move. I'm on my lunch break and asked why there was only one person on the till I was told 'it's a business counter' and my only option was to stand there and wait. Great, so I'll just wait here for an hour because of your poor staffing and attempt to scrimp on having to pay wages. I've been with Natwest since I was 16 but am seriously considering changing as I don't see any benefit to being loyal to them.

   more 7 years ago
3. Max Stewart ★☆☆☆☆

   Terrible service at this branch. The new changes are have made things worse. The attitude towards loyal customers by the front of house staff is 'We couldn't care less' . I was told that their competitors are making the same changes of getting rid of the cashiers service for the general public - which both Barclays and Nationwide have denied. After 34 years of being with Nat West I will be closing my accounts and going elsewhere.

   more 8 years ago

1. Iluminada Armas ★★★★★

   Ravinder, our personal banker, was very helpful and friendly. Actually, the whole atmosphere was very welcoming from the first moment we stepped into the bank and were guided over the seats to wait for our personal banker, no more than 5 minutes. They helped us as if we were their first customers of the day when we went an hour before closing - sorry guys, it's still Saturday for us! :) thanks a lot!! We felt treated as human beings better than a number and that's nothing a higher interest rate can beat! Very happy with our choice!

   more 9 years ago

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