This is a terrible company to deal with. The communication is poor and the attitude of the staff is awful. Everything feels like an inconvenience and actually getting anything done is a nightmare. Endless excuses and nothing is ever their fault or responsibility.
Terrible people to deal with. Completely unprofessional in every way. Amazed they get away with it! Rude, ignorant and uncommunicative. Do not give them your business as extremely poor at what they do.
OK if you can get through to a person with responsibility - they use an answering service that is not the best. I have no problem with the staff once I get through to them!
Folks stay well clear of this company. Oh they will promise you everything but dare you question them on any aspect of the contract. Anybody who is still tied to them ask for an AGM to discuss issues! Believe me they will fire every excuse under the sun to avoid this. 8 yrs they managed the company I was attached too...... 2 AGMs They will blame everybody but themselves if problems arise. Refuse to return calls or emails and when they do they are on the defensive straight away. Not willing to try and negotiate an agreement on problems. Don't conduct due diligence with contractors basically giving them a free hand to charge YOU what they want Adding on fees with NO explanation given when asked. Be warned they are rated so low for a reason!
Absolutely disgusting company to have manage your property. In the space of 2 and a half years they have sent us bills asking for money for things that we don't require to have with them. Asking us to pay £500 for ‘arrears’ yet wont tell us what the breakdown for these apparently missed payments are. Calling us liars when there is a problem with any area in the apartment building that we bring to their attention. They sent us a breakdown of the things that they manage as a company yet when these things need fixed or looked at they answer with ‘well if you’ve done any damage thats your fault’ instead of sending someone out first to look at the problem. Their office staff are rude and speak down to you when you ask them anything regarding charges but will not hesitate to send threatening letters to tenants within the property AVOID AT ALL COSTS IF YOU CAN.
Good place to stay. Price within budget. Fast responsive for any repair or fix that needed. Clean and quite place to stay. Cleanliness is scheduled everyweek. Thanks to Amy and Lee for being such a great person, they help me a lot through every process and setup! I recommend people to try their service. Lovely stay wihtin the months, no problem.
I needed a short-term rent room and Amy had been very helpful and accommodating and always responded to my queries on time. The room was spacious and you get to choose what furniture you need in your room. You also get your own fridge with lock. There is also a shower especially for ladies only, which made it more convenient. The property is also in great location with the shops within walking distance.
My stay on thorndale has been great. It was easy to come view the property. The room was in great condition. I got help with any issues I had. If I stayed longer in Belfast I would definitely stayed in the room I rented. Amy who was looking over the property i was in, she was more then welcoming to the house and Belfast. Recommending it strongly.
They were the property management company in my rented apartment where I lived for 3 years. A truly horrific experience with them. The gates into the residential parking along with the constant mess of the communal bins were a regular pain in the side. When you couldn’t drive out of your property and were regularly late for work, Zoe would normally snap back with some reply stating it was ‘out of her control’ with the overall feeling that she was doing you a favour in even answering the phone. Even as I tried to be as polite as possible on the phone when the main building door latch broke so the door was constantly open, I was told it wasn’t important and didn’t require a 24hr repair... I gave up and began asking the rental company to contact them on my behalf when I had an issue and it was eventually sorted, never with much haste. Customer service? Must be joking. Professionalism? Don’t count on it. Would avoid at all costs and don’t bother contracting them as a landlord or owner.
Charterhouse Property Management Ltd is located at 422 Lisburn Rd, Belfast BT9 6GN, UK
You can contact Charterhouse Property Management Ltd at +44 28 9024 9659
You can find directions to Charterhouse Property Management Ltd by following this map link