📍 1 Newark Street, Bath BA1 1AT
📍 Address: 1 Newark Street, Bath BA1 1AT, United Kingdom
Me and my friend visited the Boots store in Bath today. We spent some time at the makeup section and Zainaboo helped us. She was really helpful, patient, and sweet, and took the time to explain things properly. She made us feel comfortable and welcome, and it genuinely made our visit better.
Appalling behavior from an employee who bulldozered into me, then had the nerve to be upset with me instead of apologizing. If I want to be charitable, I could just assume that sauna like environment has an impact on the staff's mood but he's still and adult and should be able to behave accordingly. This used to be such a lovely store, but ever since they restructured it into the business of overpriced heat rotten makeup on the first floor, and everything useful jammed into the second floor, it has become unbearable. I did do myself the favor of not coming here unless absolutely necessary anymore, and after today, I will stop going full stop. The irony is that before the redesign, I used to buy so much makeup here.
This branch feels like a serious health hazard. The ventilation is so poor and the air so muggy that it’s hard to breathe it even made someone in my friend group feel faint. I certainly wouldn’t bring my children here anymore under these conditions. It’s shocking that a franchise of this size is operating like this. Until the ventilation is properly fixed, my friends, family, and I won’t ever be coming back, and I’ve raised my concerns with the local council’s Environmental Health team. Also they need to add staff on the upper floor because there is nobody to assist except the cashiers who are always (understandably) busy.
Came back just to say thank you to Angela at Dior, who helped us last week — she was truly wonderful. So attentive, patient, and made us feel really looked after. The whole experience felt effortless and special. Really grateful for the care — it deserved to be acknowledged.
EMPLOY MORE STAFF!!! Waiting for 20 minutes on a Sunday afternoon, just to get some travel sickness pills that are hidden behind glass. After about 10 minutes, a staff member said she would get someone - nobody came. After another 10 minutes. a different staff member told the queue to move to the pharmacy queue. A gigantic waste of time!
Benefit Within Boots is located at 1 Newark Street, Bath BA1 1AT, United Kingdom
You can find directions to Benefit Within Boots by following this map link
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