Vets4Pets - Mapperley Veterinary Care in Nottingham

Reviews

1. Luna Ngo ★☆☆☆☆

   I am leaving this review after an extremely distressing experience with this practice that ultimately ended in the loss of my cat. I brought my cat to this vet multiple times when he became unwell. At the first visit, around a week before he passed away, I was told that nothing was wrong with him. As his condition continued, I returned again and raised concerns. Blood tests were taken and he was given pain relief, after which his condition worsened significantly with severe lethargy. I then had to take him to the emergency vet, where he was given anti-sickness medication and I was told to wait for the blood test results. Despite my repeated concern about how unwell he was, I was advised to monitor him. On Saturday, when my cat could no longer stand on his feet, I phoned this practice in a state of panic and distress. I was crying on the phone while trying to explain that he could not stand and was clearly deteriorating. During this call, I was told about his blood results and that medication could be given, or that an ultrasound scan could be considered. It was only after I clearly repeated that he could not stand and could not wait that I was finally told his condition had worsened and that I should take him to the emergency vet. I went to the emergency vet immediately. Within approximately 20 minutes of arrival, I was told that it was already too late and that nothing could be done to save him. I am devastated. I sought help early, I brought my cat in repeatedly, I followed all advice given, and I paid significant emergency fees, yet the seriousness of his condition was not recognised in time. Being told to “wait” again and again, only to then be told it was too late, has been incredibly traumatic. This experience has left me with no confidence that concerns are taken seriously or escalated appropriately. My cat deserved better.

   almost 8 months ago
2. Jazzi ★★★★★

   We have been so impressed with and grateful for the care provided by this practice especially for our rabbit, Nutmeg. He has had ongoing dental issues for over a year now and Kara has consistently delivered expert care with respect and patience throughout. It’s rare to find a local vet with the level of knowledge and attention she brings to exotic pets. Kara went above and beyond for us and our rabbit, even finding us a specialist hospital for referral who could do a CT and perform a complex surgery when his symptoms progressed too far for treatment here. We cannot thank Kara and the rest of the team enough. We also really appreciate that the practice is open on weekends and we have never struggled to get an emergency appointment.

   almost 10 months ago
3. kadee denham ★☆☆☆☆

   Our dog has been going here since she was a puppy. She has incredibly bad allergies and for two appointments this was dismissed and I was told stupid things like “she’s only itching because she was purchased from London” It took until I was crying down the phone and my dog had scratched her nipple half off for them to prescribe a medicine for her. Took her to the vets for multiple concerns, met with multiple vets to be told utter rubbish that when I went to an emergency vet she couldn’t believe the false information I had been told. Twice they took too long to put the injection into my dog that the needle was left just hanging out of her. Had a lump on her head she’s had since she was a puppy, a vet looked at it in detail and said to get it drained if we are worried as it could be cancerous but she wasn’t sure…this was in the hundreds and with previous appointments we wanted a second opinion…Went to a new vets to be told it is a blackhead spot in 10 seconds and she sorted it there and then. Took another vet two seconds to realise what their vet couldn’t in two appointments. Tried to push my bulldog getting spayed by keyhole (£500 more) because “flat faced dogs struggle under anaesthetic”… keyhole is under anaesthetic obviously so absolutely no idea where they went to vet school. I have now changed vets and in one appointment she cleared up all concerns with actual answers and what a difference it has made. I NEVER COMPLAIN AS U CAN SEE FROM MY LACK OF REVIEWS. But if this stops even ONE person going here and wasting your money it’s a win. Incompetent vets (we were seen by 3 different people who had 0 idea and couldn’t clear anal glands properly) only up side is that the ladies on the desk are lovely. Wish I listened to the bad comments I wouldn’t trust them to carry out a surgery on my dog so I changed vets and I’m so thankful I did.

   almost 10 months ago

1. M W ★☆☆☆☆

   I have just picked up Synulox an antibiotic for my elderly dog’s possible UTI. I have just been charged £50:40 for 14 tablets. I understand storage and dispensing ( a packet of sealed tablets, bot really dispensing !! I feel absolutely ripped off… The MARK up is astronomical. Next time I will do prescription only. They are not an expensive antibiotic, nothing special other than the PRICE i was charged.

   almost 10 months ago
2. Laura Decorum ★★★★★

   Absolutely love this vet! Brilliant service, my puppy was falling asleep whilst having her jabs, lovely staff. Couldn't be happier!

   almost 3 years ago
3. Alisa White ★★★★★

   Alex, the vet, is excellent. She gave my dog a thorough examination and answered all of my questions in an ‘easy to understand’ way and reassured me. She had knowledge of my dogs history and provided me with all of the information I needed. I was happy with the cost of the consultation.

   almost 3 years ago

1. claire smith ★★★★★

   Lovely staff,very helpful and often during difficult and emotional times. Lovely vets I often see Alex as I have senior pets and rather the continuity, she is a wonderful vet and both I and my pets are greatful for the hard wkrk and dedication all the staff put in at Mapperley Vets 4 Pets.

   almost 3 years ago
2. Dani ★★★★★

   Our GSD is registered at this vets & we have unfortunately had to visit a few times due to scares with his legs this year. The vets we have seen have always lovely, caring and adore our boy. The receptionists have also always been very helpful and polite!

   almost 3 years ago
3. John Smith ★☆☆☆☆

   I took 2 of my 10 day old puppies to this vets in mapperly one has a lump on her chest and the other puppy had eating problems so I thought it’s best if take them to the vets. I got to the vets just to know that the vet would not look at my puppy because she said she doesn’t have enough time so why make me bring both of my puppies??? The other puppy with a lump they avoiding the question and started talking about the puppies stomach it’s bloated so they took her in the back to try to make her pop and wee Ive been doing that all day. My puppy who had eating problems has sadly passed away because they didn’t have time to look at him but charged me for the nurse to look at him that isn’t right. I will put in a complaint and they will hear from my lawyers. This vets is just money hungry avoid avoid avoid

   almost 3 years ago

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