📍 97-101 Cotmandene Crescent, Saint Paul's Cray, Orpington BR5 2RB
📍 Address: 97-101 Cotmandene Crescent, Saint Paul's Cray, Orpington BR5 2RB, United Kingdom
📞 Phone: +44 20 8300 4172
🌐 Website: coop.co.uk
Ordered with Just Ear. Needed bread. When it arrived it was 'Best before' today's date! This is not, the first time this has happened either. Very bad. Not going to order anything from them again. Sick if receiving out of date food!
Not a good store to go to. Most of the staff have poor customer service. 2 staff workers are excellent. Keep getting starred at, and followed around the store, made to feel like a criminal. Not a nice place to shop, feels awkward. And there is constantly people in there shoplifting and running out after stealing, what a disgrace.
Terrible quality of fresh food ! ( veg & flowers) They do not substitute items on home delivery , although you pay quite a substantial fee for substitute products ! Sort it out , if there is a manager ( have a run around, check and throw away the old stock ! Instead of serving it to home delivery where it's just chucked in the bin ) Not happy at all !!! This is not a 1 off problem but a constant issue !!!
If someone asks for a specific item and a specific replacement if you don't have said item. Don't then choose something completely different and send it anyway when the customer says they don't want that different item. I didn't ask for your personal choice. I asked for what I picked or the replacement I picked and because you ignored my replacement pick and ignored me telling you I don't want what you picked out I now have something I didn't ask for and was forced to pay for it. Thank you very much. Do your job it's not hard.
the staff are usually really nice but I was recently charged for three Nutellas when I only bought one and didn't notice til I was already home. Also, the shelves have been consistently bare since the start of covid and the spice shelf is generally completely empty - even though other co-ops I have been to have had full spice shelves?
Ordered via deliveroo - terrible service. I only wanted one particular thing and it was unavailable so I wanted to cancel the order (as I only bulked up the order to meet the minimum order requirements). But I was told it was too late to cancel as they were already ‘preparing my food’ - bearing in mind everything I bought was frozen items and the order hadn’t been picked up by the driver yet ! I was told that if I cancelled I’d still be charged the full amount anyway so there’s no point. Honestly rubbish service and I will never reorder.
Shelves were empty. Not their fault as struggling to receive deliveries due to current situation. But queue was very long and had to wait a good 10mins before a second staff member came to open another till
Foods ok,its the people who serve you. 3 in front of me & at least 9 waiting after me. Staff to busy having full blown conversations with customers & amongst themselves. Certainly wouldnt pass a mystery shopper transactions !!!!
Co-op isn't really one of my favourite shops. The selection of items is always very limited and in comparison to the usual high street supermarkets it's really quite expensive. It is convenient though as it's open later on Sundays which is helpful for when you just need to nip out for some bread or milk, etc. Not dreadful but could do with some new lines of stock adding in.
Co-op Food - St Pauls Cray is located at 97-101 Cotmandene Crescent, Saint Paul's Cray, Orpington BR5 2RB, United Kingdom
You can contact Co-op Food - St Pauls Cray at +44 20 8300 4172
You can find directions to Co-op Food - St Pauls Cray by following this map link