Walked in and the staff are having a full on moan about management, work and general nonsense. Very impersonal and when handed my coffee, the young lad had his back to me. No eye contact, no thank you. OK coffee but frosty and aggy atmosphere
It's always the managers fault when ALL the staff are this glum. They also used to serve the best coffee in Brighton & Hove and now it's barely above Costa standard and not worth the extra £.
It has poor service, and the atmosphere is oppressive. The staff are all young Gen Z ers. They have poor manners and no real courtesy. They avoid eye contact. If you smile or try to chat they treat you with indifference. They should not be working in customer service. From the way they act, you would think butter wouldn't melt. That was my experience of this cafe when I went there, which has not been for some time, because I refuse to give my custom or pay the wages of such unfriendly, arrogant kids. They seem to be insular, cliquey, have no respect for elders, and are more interested in their phones than other people
Coffees are great! Service is good, not sure why the other reviews slate it. Milk is foamed very well every time!
The coffee is perfect but the service is awful. I approached the counter and the guy serving kept me waiting at the register for ages whilst he was texting. The staff are unfriendly in general no matter how nicely you greet them.
I have used S.B. Since it started as a coffee bar. Always been amazing. Until now. What happened to the buzz? Fun? Friendlyness? Also make the coffee. 4 waiting no coffee served. Real shame loved my daily visit.
Thank you so much to the lovely barista working yesterday afternoon when my toddler decided to have a meltdown- she took the time to chat to her and distract her (and me!!). REALLY appreciate it :)
I have been into my first coffee shop. Fascinating. All the people are really edgy, argumentative or impatient. I am sure that is purely coincidence. I am here for warmth. But I am about to break my new year's resolution on cost of living commentary. Diet Coke can £2. I ordered the last piece of the carrot cake. Looked good, £3.25, and chunky compared to the Blueberry Muffin. The barista went over to plate up and took ages. When she came back she had sliced off about 5mm and that translucent sashimi was what I was getting. There will be another four slices available from that valuable resource. Imagine the value of one of those big round ones. I made a light hearted comment and shook my head. I probably should have refused it, but cake refusal is a big ask.
Frustrating experience. Didn’t get what I asked and paid for, was told they didn’t have enough staff to grill a cheese croissant, and felt like I’d caused an inconvenience because they’d accidentally made drinks to eat in rather than takeaway. Appreciate it’s busy but just wouldn’t go back or recommend based on that visit, sorry
Friendly service on the till, very grumpy service from people making the coffee. Little understanding and care for anyone in a rush due to getting a train. Clearly chatting between themselves about customers who had trains to catch being in a hurry (made me feel v uncomfortable, I hadn’t mentioned anything but I was also in a rush) I had left plenty of time but service was slow. I appreciate it can be stressful working in a hurry during busy periods but doesn’t excuse being so rude, train goers are surely a key customer type? I will get coffee elsewhere on my way to the station, somewhere speedy and more importantly cheerful.
Small Batch Coffee is located at 70 Goldstone Villas, Brighton and Hove, Hove BN3 3RU, UK
You can contact Small Batch Coffee at +44 1273 734590
You can find directions to Small Batch Coffee by following this map link