Sainsbury's Local Brighton, Brighton and Hove

Reviews

1. Milada Toulova ★☆☆☆☆

   VERY RUDE CUSTOMER SERVICE I was served by SIMON at the till, he asked me if I was paying by cash I said yes and he replied that he doesn't have enough change in his till (which I found quite weird) and he sent me to the other till. As I didn't want to wait I said that I can pay by card. He pulled his face and started scanning my shopping, I informed him that one item is in sale, he was very arrogant and said that it should be on code that is not his problem. When I got my receipt I found out that he charged me twice for this item (it can accidentally happen), so I came back and asked him for the refund and started accusing me that is my fault that he scanned it twice and started shouting at me like crazy and was getting very stressed and rude, so I asked for the manager to solve the problem.

   almost 8 months ago
2. Jessica ★☆☆☆☆

   Very poor customer service, came in yesterday and a young girl at kiosk blond wavy - curly hair had a right attitude on her . She would not answer my question without an attitude body language was poor . She repeatedly asked me for a bag although I said multiple times no . It’s as if she was trying to rush me or reading a script and if I don’t go with script she can’t function . When asking her where something was she told me it’s down same aisle as I got something rather than showing me or getting someone to show me . Been in here a few times now and always her with a moody face and bad service . Also I noticed another young girl just walks around on her phone didn’t even see I was walking towards her . Terrible terrible service in there .

   almost 9 months ago
3. Lara ★★★★★

   Thank you so so much to Shae (not sure if it’s the correct name sorry) who was so kind in helping me when my phones battery had died. I quickly ran across the road to fetch my card from home and had found that he had kindly placed everything in my shopping basket when I had come back to pay. Really appreciate that honestly! Massive thanks.

   almost 10 months ago

1. Alice ★★★★★

   Came in the other day and this young blonde girl with wavy hair on kiosk served me with the best customer service and made me smile after having a terrible start to my day. Been served a few times by her and honestly she is an amazing sales assistant and just wanted to acknowledge her hard dedicated work. She even advised me on where to get something I couldn’t find in this store . Big shout out to her.

   almost 11 months ago
2. Marwa Elmasri ★☆☆☆☆

   I didnt have id for redbull and couldnt buy it which is fine, i know people have to do their job. However, staff don't have to go out of their way to be nasty (the curly ginger girl). I told her my age when she was asking for id, she grabbed the drink and walked away. I was walking out when I heard her mocking me, saying my age in a mocking tone. When I asked her why she was doing that, she lied and said oh I'm just telling my manager over the headset why I didnt serve you. You don't have to be nice to customers, but you also don't have to be a horrible person. Please find a job with no human interaction or work on social skills.

   almost 11 months ago
3. Des Day ★★★★★

   Handy shop and pretty competitive pricing

   almost 3 years ago

1. erentes ★★☆☆☆

   The shop itself is immaculate and always well stocked, however the customer service I received earlier today was shocking. As a former employee of Sainsburys, I am well aware of the ID policy, and a member correctly asked me for my ID for an energy drink, I am 21 years old so whilst a mild annoyance I understand. My boyfriend, a bartender, stated that this wasn’t a legal requirement and made a joke about our many obvious tattoos. The team member did not enjoy this and replied with “You are not warming yourself to me,” and as we left muttered “no-one likes a smartass”. Not nice :(

   almost 5 years ago
2. Abdul Hannan Waheed ★★★★★

   This was my frequent going shopping centre when I lived in Brighton. Good memories. Sainsbury is located in the CBD of Brighton. The supermarket is well organised with friendly staff. Almost anything you want is available here. As I was staying at Kings Road, it is at a walking distance from my hostel.

   almost 5 years ago
3. Michael Green ★★★★☆

   This store sells a excellent standard and amount of variety for a sainsburys local however, we were waiting for 7 mins for Nurofen to be approved at the Self Check-Out - firstly, the professional manner of staff members are at a low rate (represent your store and be apologetic to a customer when they have waited), this store is lucky to get 4 stars and not 3 stars. I do not wish for a reply to this feedback to report it further, take it as a suggestion instead.

   more 6 years ago

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