Place is a health hazard, the changing rooms are filthy and the congealed blood by the jacuzzi is still there after more than two months since someone provided the feedback on here. A lot of the staff are disinterested and rude, it's not worth the money they charge. Queue the standard response "Thanks for the feedback".
It’s been a lot better since I started going back . I just do a loop now until my neck feels better . The manager was really nice filling in a form when I slipped in sauna and naiomi in Starbucks was really nice to me and remembered my pikachu hat . I tried using the gym but I my bad posture stops me using the equipment right and I just want make the pain in my neck and that go away but the staff have been a lot friendlier and I ignore anyone who gives me grief now .
The gym is good. However I’m very put off by the fact that they don’t clean the steam room or sauna. I only found this out because there is bloodied phlegm on the middle corner of the sauna that has been sitting there for almost 2 weeks. Absolute health risk and disgusting that someone thought it was okay to spit/ blow their bloodied phlegm in a sauna. Some people are vile. But the gym needs to clean it
The gym is well equipped and has some very good equipment. The gym and changing rooms aren't cleaned as thoroughly as you would expect from a gym if this price point. Online customer service is awful, Jud of the members service team needs promoting to head of being unemployed. Call the telephone member support at 7pm and get an answerphone message that says we close at 8pm. Luxury aesthetic but any budget gym would serve you better.
Really friendly and welcoming gym, the staff from reception, gym & sales are always pleasant and friendly, nothing is too much trouble. Gym is always clean and plenty of equipment to choose from. Pool, sauna & steam room is an extra bonus!
Gym is very busy now it’s the beginning of the year. Despite this their PT’s are double setting machines for their clients. The gym is too busy to be hogging two machines at once, extremely poor gym etiquette, especially by their own staff.
I wouldn’t recommend this gym to anyone. If you have an issue with payment or follow up and you actually manage to get through to a human on the phone they are of no help and can’t think outside the box. You naturally answer the phone frustrated due to the extended time it takes out of your natural day to speak to someone. I tried 3 x yesterday and the line just rang our continuously each time. Today, I was fortunate and they answered within 10 mins. The staff in the gym were pleasant but the facilities are not worth the price. For the money they ask, the equipment in general isn’t kept up to speck. E.g. dryer in the Men’s broken for months. I left my house due to renovations and wasn’t in the area. A freeze was agreed on my account. I was told to make contact again in the future when I was able to attend the gym. This would have been around Feb 2023. Sadly, I have received notification I am in arrears because I haven’t contacted them and that there was an email I received in July stating the freeze was until December. I never saw said email and didn’t know to look out for one as it wasn’t explained to me on the phone. Further, the arrears are for two months payments. So instead of contacting me in the first instance or when they didn’t receive money, they strategically waited to charge me more? Average gym, pleasant staff. AWFUL CUSTOMER EXPERIENCE. Could probably run it better using WhatsApp.
Best to go early in the morning, food is awesome, swimming pool lovely temperature. Toliets/showers lovely and clean, lots of classes to choose from also , something to suit everyone, really enjoying it. Forgot to mention someone is always on hand to help with equipment if your not a gym person like myself very handy
The main gym is very small, however, it has everything I need. Nice and clean swimming pool, although it is only 1.2m deep. The sauna and steam room is clean, and also has 2 Jacuzzis. The staff are always very friendly here as well as the people come here. Always have a very pleasant experience here
Swimming lessons are a major problem with the pool as they take up half the pool every weekend and most evenings (bar a Wednesday). The swimming tutors will throw users out of the swimming lane when it's their turn (private arrangement and not part of the Village Leisure Club). The leisure aspect is non existant when it's like this. I've been a member for over a decade and have never seen it as bad despite promises from management that they'll resolve it. If you like a swim then you are restricted as you'll end up in one busy lane with other mixed ability swimmers - fast and slow. Sauna is okay but does need an update and regular cleaning. Steam room is currently really cold with hardly any steam and a gap under the door letting all the hot air out. Worst steam room in the Village chain, but nothing new there. The least the Village can do is stick to the their own rules - if kids are supposed to leave at 5pm on weekdays, make sure the swimming lessons finish at 5pm too.
Village Gym Swansea is located at Off Fabian Way, Langdon Rd, Swansea SA1 8QY, UK
You can contact Village Gym Swansea at +44 1792 341270
You can find directions to Village Gym Swansea by following this map link