Just a big thank you for Jess for looking after Tilly. Jess has a lovely manner, cheerful and very knowledgeable. Sprowston is the furthest pets at home from us, but if Tilly needs vet care, we are happy to drive the extra miles because of the care she received.
I honestly cannot speak higher of a vets than these guys. I have unfortunately lost 2x pets and the kindness that was shown was next to none. They are compassionate, patient and tried to make the whole process as painless as they possibly could. Thank you for being brilliant ❤️
Highly recommended! I don’t even know where to start—my experience with this veterinary clinic was exceptional from beginning to end. The receptionist was incredibly kind and did everything possible to find an urgent appointment for my unwell pet (Smokey). Once we arrived, the nurse who saw him was attentive, compassionate, and explained every step of the process clearly, including the urgency of the surgery and all the associated risks. They even provided detailed information about another clinic as an option, but also walked me through the prices and process if they were to perform the surgery themselves. After the procedure, Dr. Rob came to speak with me and carefully explained how the surgery went, what to expect afterward, and any potential risks—which I greatly appreciated. Even though it was already past their closing time, the nurses Chloe and Georgia took the time to explain all the medications, and make sure I fully understood the aftercare. The follow-up checks were just as thorough. Each nurse was attentive and genuinely caring. I cannot recommend this veterinary team enough. They were professional, detailed, transparent about prices, and truly dedicated to making sure my pet was well looked after. Highly recommended!
Great, kind and friendly vets. Reception staff generally good as well. Severely let down by their booking system. You have to phone at the beginning of the day to book an appointment for the same day. No advance booking available. Multiple times I phoned at opening time, waited on hold for 20mins, only to be told no further appointments for that day available. Left the practice for a different vets that was able to provide an appointment same day and does do advance bookings.
Vets is located at Inside Pets at Home, Sprowston retail park, Salhouse Rd, Norwich NR7 9AZ, UK
You can find directions to Vets by following this map link