Chapelfield Veterinary Partnership

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Reviews

1. Michael McDonnell ★★★★★

   Excellent service today for my cockapoo, Jake. Eliza the vet always gives her time generously to make sure that she gives the best possible care. The reception staff are friendly and efficient.

   almost 2 months ago
2. Alex Clarke ★★★★★

   My cats managed to break into the snacks and ate some cookies, I rang the vets and Emma answered straight away (midday on a Saturday) and couldn’t have been more helpful. She wasn’t judgemental or patronising and every silly question I had she popped me on hold to check with the vet which I really appreciated. Managed to supply them some charcoal and instructions straight away and really calmed my anxiety. I also spoke to man when I got there who I presume is the vet and he was equally kind and patient. My first vet experience and im super happy we chose this vet!

   almost 3 months ago
3. BYFYN OFFICIAL ★★☆☆☆

   I’ll start this review by saying the vet we saw was very helpful and made our very anxious cat feel as comfortable and assured as he could in the appointment. However I’m leaving 2 stars because of the treatment we received at the reception following said appointment. Our bill came to a staggering amount considering we were leaving with one painkiller and asked the receptionist to detail what the bill was for exactly, (we thought maybe they had accidentally added the fee for an upcoming test, when the vet had said we wouldn’t have to pay for this until the sample was dropped off) to which she sharply snapped at us with dismissal saying it WAS correct, before pushing the card reader towards us- and this is the part I felt was grossly unprofessional and offensive- “you’ll have to stay in tonight.” She took our shock and unease about the over inflated bill we had just received and threw it back in our face with judgement and jest. I am writing this review in hope that it gets back to that receptionist so she thinks twice before making further cutting throw away comments like the one we received without knowing that persons circumstances or hardships they may be facing.

   almost 4 months ago

1. Laura Kennedy ★★★★★

   Absolutely brilliant all nine of my cats come here so helpful and friendly, they are really good,always get a friendly welcome staff are always polite and very friendly...my cats come out happy every time xxx

   almost 4 months ago
2. Jacqui Carter ★★★★★

   Bruno and his staff highly recommend this vet practice for the warmly welcoming receptionists, efficient and swift service, and kind/gentle vets.

   almost 6 months ago
3. Melanie Kiddle ★★★☆☆

   I used to think that chaplefield vets was a lovely personal service but recently i don't think the service is as good. The veterinary care is still good but general service has suffered as I struggle to get in contact and always get an answer phone, other service has suffered too.

   almost 2 years ago

1. Christie K ★★★★★

   Very clean and welcoming. Front of house, back office and veterinary staff were knowledgeable, kind and helpful. The patient was treated well, I’ll be registering my other cat here too.

   almost 2 years ago
2. sbcmg ★★★★★

   Excellent knowledgeable practice with a great number of experienced vet. Always sympathetic to ensure that your animal gets the best possible treatment and supports the owner by giving appropriate advice to help in their decision making even when it could be a difficult decision. Highly recommended

   almost 2 years ago
3. Angela Pope ★★★★★

   Easy to book the appt. Given a time and the vet arrived within that time. She was amazing with both horse and pony. Calm and kind. Payment was easy

   almost 2 years ago

1. Lorraine samwell ★★★★★

   I've had to take my cat to the vet several times this year rather than just the annual jabs. Chapelfield surgery is the one I trust and feel my cat will get the right care and advice for. Always polite, spotlessly clean premises, vets are so helpful and just care about the wellbeing of your pets, receptionist staff are lovely and show an interest in you.

   almost 3 years ago

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