Kings House Chinese Restaurant in Southampton

Reviews

1. Steve Trent ★☆☆☆☆

   Takeaway order via deliveroo - was an hour longer than shown on app. It showed it had been delivered when it hadn’t, we called to see where it was and then still took another 30mins to arrive. The food wasn’t up to previous standards. The Thai curry’s were different to previously ordered, watery and disappointing. You really couldn’t tell the difference between them.

   almost 7 months ago
2. Dominic Zebidee ★☆☆☆☆

   Driver did not come to my house because there was one police car next door which was nothing to do with my house which was dealing with the next-door neighbour so didn’t knock on my door and drove straight back with the food and didn’t come back paid online and just took my money They’re obviously doing something dodgy if they’re so worried about one police car most likely the shop is just a front spoke to the guy on the phone very rude and started shooting at me. Please stay away from this place. so to summarise, they have my money I have no food and I’ve been verbally abused,and on top of that, I’m a regular customer that orders four times a month spending between 40 and £80 a time

   almost 9 months ago
3. Meg Coop ★☆☆☆☆

   ordered on just eats and took over an hour and a half to get here. my partner and i always share takeaways so we ordered a few sides and a main dish like we always do. the main dish was missing and instead we received a beef chow mein. i had to take out all the beef as this was literally the toughest thing ever i literally couldn’t get my teeth through it. the prawn toast was somehow soggy and dry at the same time and tasted like fish food. we also ordered 2 cans of drink with our food which we didn’t receive. the rest of the food was alright, nothing to write home about and over very disappointing. will not be spending our money here again.

   almost 10 months ago

1. Ty Cardosa Slocombe ★☆☆☆☆

   Their food hygiene rating was given in 2019 and is inaccurate to the current standards. Compared to the previously rated 5 it should be rated 2 as the food safety is poor - I received stale food. Do not recommend.

   almost 3 years ago
2. 愛子サラ（Parasite） ★☆☆☆☆

   Worst experience ever! Ordered on Deliveroo. Extremely rude owner shouting down the phone when I called him to ask where my order was. Food never came. The rudeness of the owner was unforgettable . Please do not order from this place, there are other Chinese shops.

   almost 3 years ago
3. Emma McArthur ★☆☆☆☆

   This was honestly the worst ordering/delivery I have ever experienced. We ordered through an app which gave us a delivery time of an hour, which was fine. After the hour we tried to contact the restaurant, but couldn't get through - the mobile number on the app doesn't belong to the restaurant, so we called the landline and it was either busy or the manager picked up and immediately hung up. On the calls that he actually spoke to us (4 out of 24), he said our delivery times were 15 mins / 10 mins each time. It got to the point where we'd been waiting for nearly 2 hours, we tried to cancel the order - this was when the manager yelled at us down the phone, told us to "shut up" and then left the phone on the side with the line connected and ignored us while he took other calls. So we called back and tried to speak to him again and he hung up on us. When the delivery driver eventually got here (2 hours and 20 mins after we'd ordered), we asked him when he'd picked up, to which he said he'd only just picked up 15 minutes before. The manager had lied to us every time we spoke to him, the food was never on its way, it hadn't even been prepared! If I could leave 0/5 I would. I wouldn't ever order or eat from this restaurant again - I would also strongly discourage others as well!

   almost 3 years ago

1. Marcio Semedo ★☆☆☆☆

   Ordered from them today and my seafood soup had a crab stick still in its plastic packaging who knows what's touched the outer packaging and gone into my soup! Disgusting

   almost 4 years ago

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