Embassy of the Kingdom of the Netherlands Embassy in London, South Kensington

Reviews

1. Rink Gorter ★☆☆☆☆

   As a Dutch citizen living in London, I am ashamed that this is the representation of my country..my wife lost her Dutch passport on the airport in London, it was send to the Dutch embassy in London..We were informed it was destroyed here as this is apparently their protocol. We had to apply for new passport and now have to wait 6 weeks for a new one..so we can’t travel for work now.. the most upsetting thing in all of this was the heartless rude and arrogant way we were treated over the phone by the people you depend on when you are in trouble..I wish it upon nobody to ever have to deal with these Hollanders.

   almost 7 months ago
2. rgrift3 ★☆☆☆☆

   Unhappy with this bureaucratic bunch. I needed to renew my son's Dutch passport. Followed all the paperwork instructions only to be told by the lady the paperwork wasn't in order. It is not my mistake that Swedish passports (for my wife) don't include signatures. I am also pretty sure kids in the Netherlands don't have to bring their birth certificate every time they want a Dutch passport renewal. As to my UK residence status that is clearly none of their business. Article 1 forbids discrimination. In London though Dutch passport holders are less equal than fellow passport holders in the Netherlands. Thank god for Brexit. I wish the Dutch a lot of luck with the EU and their rules. Champions in the world in only one thing and that is box ticking.

   almost 8 months ago
3. Sumaira Shahid ★☆☆☆☆

   Very very bad experience. In embassy lady was overconfident, reluctant, rude and racist even though she was also a migrant not from netherland claiming she only had all the correct information no one else even had that. Even for the extreme emergency due to loss of my mother she refused to offer help or give any support. She was more towards cancelling the process whereas i had the option to interim my process she was even not listening what i was trying to say. JUST CANCEL THE PROCESS WE WILL NOT REFUND THE MONEY” were here words in response to all my words even though i was not asking for the refund.

   almost 9 months ago

1. Liz Palmer ★★☆☆☆

   It would have been helpful to have received directions and nearest tube station when traveling with public transport for the appointment. I received an unclear response from a robot when requesting this via their email . The service received was efficient although a little rude at times and lacked any kindness or acknowledgement of a long expensive journey made to get there whilst being a senior customer.

   almost 11 months ago
2. Thomas Soede ★★★★★

   I lost my passport 4 weeks before my fishing trip with my son. I was mortified when I wanted to book an appointment only to find one 4 business days before my trip. I contacted the embassy by email and they were incredibly helpful. I had my appointment today and should get passport in 1 week. HUGE relief. The staff were amazing. Proud to be Dutch !! And thank you Embassy !!!

   1 year ago
3. Benjamin Martinez ★☆☆☆☆

   I called four times in 45 minutes, they keep you on hold and nobody answers or it cuts off.

   almost 3 years ago

1. Damian Phillips ★★★☆☆

   I have only had access to a uk passport, and wonder if I was ever issued others including a Dutch one as I would like to leave the United Kingdom eventually, I will be submitting a freedom of information request and possibly visiting also !!!

   almost 3 years ago
2. Alisha Ingram ★☆☆☆☆

   It blows my mind that the Netherlands would use VFS Global to process something as important as visas and passports. Are they not reading the reviews? Have they done this purposefully frustrate Schengen applicants? I'm missing my flights and the cultural festival I booked (in good faith, believing this embassy is able to process its visa applications effectively, outsourced or not) for the second year in a row. It's disgraceful.

   almost 3 years ago
3. Jasmine Att ★★★★★

   WOW WOW WOW. Such a pleasant first experience. I spoke to Ms Grous and she has honestly been extremely knowledgeable and helpful. She advised me accordingly and reassured me for my first trip to the Netherlands. I am so excited to visit seeing as I was treated with such level of respect. This has honestly been the best embassy in which I have ever been in contact with. Thank you so much for all your help it really does not go unnoticed!

   almost 3 years ago

1. Ballas Mustapha ★☆☆☆☆

   Dutch embassy and every other embassies should stop using vsf as the channel for Visa application appointment, they are taking advantage of the vulnerable people, they frustrate customers so much. I booked a visa application appointment and cancelled it thr next day and rebooked at closer venue near me, and now it's over 10days, they frustrating me to get my refund.

   almost 3 years ago

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