Dial House Hotel Lodging Business in Crowthorne

Reviews

1. Paul ★☆☆☆☆

   BEWARE BEDBUGS! The hotel has extremely dirty with poor hygiene and a horrible smell, especially the bathroom. I had to leave after an hour or so. A horrific experience! That evening I was bitten several times and was forced to wash everything at 60' and fumigate my luggage. STAY AWAY! --- Please note Syed's (owner) disingenuous reply. My photographs are not AI generated. The man asked me not to post negative reviews and in fact you will get asked by text message not to do so when you confirm your booking. They are used to it. In fact, after agreeing the room was terrible and offering to give me 2 days out of my 3 days payment back, he refused to pay me a penny when I asked for the full 3 days. I have still received nothing. Booking.com are attempting to claim this money back for me. Stay well away! Regarding the pet payment, I was not asked for anything extra on booking (£165 for three nights), they then demanded an extra £75 when I arrived, I did not agree and offered to leave with a full refund. Clearly they just wanted my money so they offered me the room anyway (which was truly disgusting). ---

   almost 8 months ago
2. spencer yearsley ★★★★★

   This is our second time staying here this year at Dial house hotel..we would definitely be visiting here again and again...it has a charm and character that you don't get with bigger hotel chains...the staff are amazingly friendly and accommodating..the rooms are rustic and the shower is amazing hot and powerful..the rooms are clean and so cosy..the staff has personal attention in details to make our stay comfortable...would definitely recommend you stay here to find out what a great place this is....Spence and Bara

   almost 10 months ago
3. andrew riley ★☆☆☆☆

   Nae hot water first night Second night confronted by owner over damaged furniture which 1 we never did and 2 in photos below u can clearly see old tape marks meaning it was already there and 3 when we was down the pub that night we spoke to locals and they said the dial house hotel in crowthorne was well known for doing this to unsuspecting customers, proper dodgy hotel , however don’t want this to reflect badly on staff they were good it was the owner who caused all the problems . Too conclude plenty good locations in area so go anywhere else unless u want ripped off

   almost 10 months ago

1. Silverbird Custom Art ★★★★★

   Really nice people running it. Very friendly and more than helpful. The beds were SO comfy I even asked where they got the mattresses from. The room was clean, just a little dated and the shower was compact but done the job for me. I’d definitely use again. Good breakfast too.

   1 year ago
2. Cassie Major ★☆☆☆☆

   Well, where to start... quite possibly the weirdest hotel stay I have ever had, and had we not arrived so late due to living far away and had our young son in tow (aged 5), I would have looked for somewhere else to stay. 1. We were greeted by someone from reception. Said we were here to check in, and he just replied, "Your room is upstairs," and we stood there like erm ok... he then eventually led us to our room. If he had told us a room number this would be less weird. 2. On entering the room, we realised we had a small double bed and no other bed despite their being 3 of us. Looking at the booking I realised this was my error, despite booking for 3 people it did offer this room and stupidly I presumed there must have been a pull out bed or something- don't make the same mistake as me unless you want to sing the nursery rhyme "there was three in the bed". 3. He provided us with a key and advised upon check out to just leave the key in the room. No problem with that. But what is bizarre is providing a key for a room that has no lock on the inside, only the outside. but with no way to lock the door from the inside we did have a security latch, which, if I'm honest did not make us feel particularly comfortable, and I definitely slept with one eye open! 4. There was a spy hole in the door, which had a little bit of paper in the spy hole. I did wonder who put this there and why. Again, it's a little odd 5. Cleanliness in the room it's self, bedding did appear clean and the carpet... but thick dust on the photo frame above bed, thick dust on skirting behind bedside tables, thick dust in radiators, and mould on windows. All in all, a tad grim. 6. The bathroom, well, I feel the local duck pond is likely cleaner. A smaller toilet seat than the toilet seat bowl. There was so much limescale on the shower head. Muck in the shower tray, including 12 pubic hairs and a foot print. Grout was mouldy. 7. Check out is between 7am and 11am. We woke ready to go out for the day. Realising we needed an iron. Two phones in the room with a dial tone, that say press '0' for reception and guess what!? It did not even ring. No noise or work. My husband popped downstairs to find everything locked up and no-one to be found. We don't mind that we were unable to use an iron, but it is concerning that we had absolutely no way of contacting anyone for anything, such as the disgusting lack of cleanliness in the room. All in all, it is by far the worst place I have ever stayed, and I would not recommend this place to anyone

   1 year ago
3. Deanna Surman ★★★★☆

   We hosted afternoon tea following family funeral. Hospitality was discreet sensitive and first class. Thoroughly recommend for small intimate gatherings in such circumstances rather than choosing something more corporate.

   almost 3 years ago

1. Rob Miller ★★★★★

   Really good value -- used as a cheap family overnight stay before a local attraction and room was well presented and clean. Staff very friendly. Lots of parking, good base location for lots of family attractions.

   almost 3 years ago
2. Mohammad Suleman ★★★★★

   A lovely place to stay at with family and kids. Hospitable staff and friendly owner. Really had a wonderful stay there while visiting legoland and Reading

   almost 3 years ago
3. Joanne Broughton ★★★☆☆

   Room a bit run down but spacious and nice bedding. Staff was great. I was staying for work alone and its quiet. Internet was very good. Breakfast was good, it made a nice change from my usual premier inn stays.

   almost 3 years ago

1. Kevin Bennett ★★★★★

   Owner/manager was very polite to the point we had a good sit down chat, the room was tidy and clean, comfy bed. Lovely little bar by reception, highly recommend.

   almost 4 years ago

FAQs