Swarovski

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Reviews

1. Lucy ★★★★★

   Really impressed with the service ,super helpful staff thank you

   almost 2 months ago
2. Monica Gurung ★★★★★

   The store was very busy, but both Iqra and Vanessa were incredibly helpful. Even though they were understaffed, they made sure we were looked after at all times and went above and beyond to assist us.

   almost 5 months ago
3. B M ★☆☆☆☆

   Bought a product online to collect in Reading store. Came to collect at 3pm on Sunday. One member of staff in the shop who doesn’t know how to process the order. Is this acceptable?

   almost 5 months ago

1. Vld laura ★☆☆☆☆

   I am very disappointed with Swarovski due to the poor quality of their product and their poor customer service. My dad bought me a Swarovski watch on Amazon. A piece of the watch fell off after 1 year and 5 months. I went to the Swarovski store in Reading to ask if they could repair it. They told me they couldn`t as they didn`t have that piece in stock. But they told me I could swap for a new watch if it was under the 2 years guarantee. They told me to come back with an invoice showing the date of purchase. I ask them if they could still swap it even though it was bought on Amazon. They told me yes. I came back with the invoice and mentioned it was bought on Amazon. The invoice clearly showed “Amazon”. The first person who checked the invoice confirmed that I could swap the watch for the same price. So, I looked for a watch for the same amount and a second person handled the order of the new watch. They called me to let me know the new watch arrived. I came back again (third time) with the old watch and invoice to get the new watch. I presented again the invoice and this time, they said “no, we cannot make the swap because it was purchased through Amazon”. I told them I had 2 people before them confirming I could. The person who handled the purchase of the new watch was there, and could recognise his handwriting. But instead of acknowledging that he made the mistake, he said that he didn`t know it was purchased though Amazon. He was the one who handled the purchase of the new watch and checked the invoice the last time. Instead of taking responsibility and apologising, he and his colleague were trying to blame it on me. They were asking me “did you say you purchased online or on Amazon? If you said online, then maybe they thought you meant on Swarovski online””. I had clearly told them “amazon” and I had mentioned multiple times. And they were trying to say I didn`t mention it was bought on Amazon when I clearly did. My partner was there with me and could testify I had mentioned it. Everyone is entitled to make mistakes but they didn`t want to acknowledge it and didn`t apologise. I will never buy anything again from Swarovski. They made me waste my time, and couldn`t even acknowledge how they made a mistake and led me on. I went 3 times to the Store in Reading to get my watch sorted. They made me waste my time, money (I had to take the train and the train tickets are not cheap), and it just created frustration. And the product quality is clearly not good at all.

   almost 8 months ago
2. Maya Dongola ★★★★★

   Found my deam necklace today...Jack was great help giving me all the details I needed to know about the piece, from material composition to avalibility. Although, I did end up buying online, I chose to pick up in store over the free delivey because the service was that amazing. Tanya (if i got it correct) was super as well with her wonderful customer service!

   1 year ago
3. Ken Crockford ★★★★★

   Staff very friendly and helpful, would recommend a visit anytime

   almost 3 years ago

1. Alexandra Radu ★★★★★

   Great staff, had a problem with one of my daughter’s necklace and it was sorted quick and professional. The girls in here are amazing!! Thank you so much, hope everyone get treated in same manner in Swarovski shop.

   almost 3 years ago
2. Adaeze Ebodili ★★★★★

   Had a lovely time with my friend and ended up picking out a ring each thanks to one of the trainee sales assistant (I've forgotten her name!). Many thanks to her for being so hospitable!

   almost 4 years ago
3. Luke Fordred ★★★★★

   Super impressed with the customer service in store, Mike was extremely kind and friendly. He was enthusiastic and welcoming to any problems we had. Great selection of stock and had lots of different sizes and options available. Was not my first time shopping there, they are such a high quality brand, and after the customer experience I had in store it certainly won’t be the last.

   almost 5 years ago

1. msilver29 ★★★★★

   Great place for special gifts. Social distancing at oracle at its best. Good order maintained overall.

   almost 5 years ago

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