Watch Shop Jewelry Store in Reading

Reviews

1. Damian Wyzgal ★★★★★

   Online chat on the website is whack and the agent wasn't really helpful, but when I showed up at the store Jacob showed excellent customer service. The watch I asked about, the agent online, happened actually not to be available at the store, but Jacob ordered it for me, and within two hours, the watch was ready for collection. He was even ready to stay slightly after hours for me to collect it. Great guy, keep him!

   almost 2 years ago
2. James M ★★★★★

   Can't remember the guys name but very knowledgeable. American dude. Very polite guy. Going to buy a watch soon here

   almost 3 years ago
3. Alex ★☆☆☆☆

   Watch Shop refused to send the watch I ordered to my home address. I was told it wasn't on their system. When buying you need to enter delivery details and my address was automatically populated by their website so it obviously recognised my address. Royal Mail (and every other parcel delivery service) deliver regularly to our address, so the issue is with Watch Shop and not Royal Mail. Its also the billing address for the card I used. I explained all of that to Watch Shop customer service and the email I got back was "Nope, need another address or cancel it".

   almost 3 years ago

1. Alex B ★☆☆☆☆

   Watch Shop refused to send the watch I ordered to my home address. I was told it wasn't on their system. When buying you need to enter delivery details and my address was automatically populated by their website so it obviously recognised my address. Royal Mail (and every other parcel delivery service) deliver regularly to our address, so the issue is with Watch Shop and not Royal Mail. Its also the billing address for the card I used. I explained all of that to Watch Shop customer service and the email I got back was "Nope, need another address or cancel it".

   almost 3 years ago
2. Hannah S. ★★★★★

   Fantastic service. Great prices. I had two watch straps replaced and a battery!

   almost 4 years ago
3. Hannah Skalleberg ★★★★★

   Fantastic service. Great prices. I had two watch straps replaced and a battery!

   almost 4 years ago

1. Javier Vazquez ★☆☆☆☆

   After checking on the website, I went to Reading branch on the 24/09 asking to see a few watches as I was looking for a specific size to wear it with a suit. I saw one of them (a Seiko) and ask for another Seiko which they didn’t have. I was told it would be order for me to check it physically so I can take a decision and also, they offered me to keep the price advertised on the website (less than £135 for a Seiko from £280 original price). I was told that in two three days it would be delivered and they would phone me to let me know. On Friday 30th, I went to the shop as I didn’t receive any updates. A woman in the shop said they had not received it yet but she was chasing it up to get it delivered as soon as possible. I went today too (06/10/2021) as I checked the website and the watch was sold out. My surprise came when the guy who offered me to order it to the shop said the he sold it. He said he received the watch and he sold it yesterday. I told him nobody had phoned me about the availability of the watch and all I got was a sorry. I was shocked, angry… I didn’t know what to say. It is unbelievable that I told him I would not buy it online just to do it from the shop and he didn’t care at all. I bought a £450 Citizen watch from this shop (order ***5933), my fiancée has bought another watch from them but we will never go back. Buy watches online or somewhere else!! If I could I would give minus stars.

   almost 4 years ago
2. Amine Mecifi ★★★☆☆

   Large collection of watches of many different brands and good location in central Reading. The staff seems approachable. The issue is that most prices are not displayed and one needs to ask each time. Comparatively, other stores in Reading display all prices including when they have 4 or 5 digits. As a shopper, I feel frustrated. I don't want to engage an employee and ask him to give me prices for 40 different watches then walkaway if I am not sure to buy that day.

   more 7 years ago

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