TGI Fridays - Southampton West Quay Restaurant in Southampton

Reviews

1. Nathan Ferguson ★☆☆☆☆

   A truly terrible experience from the moment we were seated to the moment we left. At sitting, we were never told which items from the menu were not available. We were never asked what drinks we wanted to order. After 15 minutes of waiting I asked the waitress if she could take our drinks and food order and she told me “I will be there in two ticks”. Five minutes later she was aimlessly walking around so I called her over and asked again for our order to be taken. This time the waitress told me another lady is on her way over to our table. This lady was never seen. So, after another couple of minutes I called across the empty room for someone to take our order. A gentleman slowly approached. When taking our order, we asked for a child’s hot dog, to be told they don’t have that available. We ordered another child’s meal with peas, but of course there were no peas available. I asked why on earth we were not told what wasn’t available when being seated and he replied with “misinformation”. I explained it can’t be misinformation when there was zero information given. I was told we weren’t the only guests! You’ll see by my photos that apart from one other table, we were indeed the only other guests there. These photos are taken from both downstairs and upstairs. Food arrived and it was delicious - although my onion rings never came so I had to ask for them. The waitress checked the menu to see if I was right in asking for them. My wife and her best friends meal were cold to luke warm. The waitress was happy to warm them up but they had waited so long for the food they just wanted to eat it as it was and be gone. When paying the bill, I asked the waitress, Rebecca, what the gentleman’s name was and she said she wasn’t happy giving out names. I called him over and asked him his name and if he was the manager, he said his name is Josh and that he is the manager. I looked at Rebecca and said aren’t you supposed to give the managers name when a customer asks? She said she wasn’t comfortable doing it. An absolute joke from start to finish.

   1 year ago
2. John Murray ★☆☆☆☆

   Such a poor experience at this resturant today. The service staff seemed very stressed and somewhat rude if I'm honest. We were asked if we had a booking, and told 'we are only accepting bookings', so I went online with my phone, and as there were spaces I booked a table. Well, the server was furious, you would think they didn't want customers, she really kicked off to her colleagues, then made us wait for ages before coming over. The food took over 1 hour to arrive, it was cold, very poor quality, small and just NOT worth the money. I ordered the NY Strip (medium) with the Surf and Turf option, it cost me over £42 for a dry, small, and very overcooked steak, three prawns!! and some (handfull) of cold fries. I'll not be going back here again. Or to any other TGIs given my experience here. You would think somewhere so central and a chain such as this would be better. There are many other places to eat in the area, my advice, go somewhere else.

   1 year ago
3. Alisha Arafat ★★★★☆

   First time visiting Westquay shopping centre but we thought to stop by after visiting Southampton and Romsey for the day. We decided on Fridays since we hadn't been there for a while. The place was not so easy to find since the signs weren't very clear and just mentioned level 2 but not what part since in was a little bit of a maze to get there. The branch size was nice and spacious. We all had something different from the menu and it was tasty(see pics) The food was fresh, I did however have cold Cajun chicken pasta which I didn't report straight away since I ordered it for my children who were hungry and couldn't wait any longer to eat after the long day we had. The waitress Lauren was not really happy, she seemed a-bit off or moody or maybe she was just like that with me. Overall it was a nice meal 7/10 but the waitress's attitude did put us off and if I were to visit again ever I wouldn't feel so comfortable for her to serve me. Because she almost made me feel like she doesn't want to make eye contact with me so she doesn't have to follow a request of mine. out I was hoping for better service than this but we still tried to make the most of our family time and meal.

   almost 2 years ago

1. Marcus O'Donnell ★★★★☆

   We sat upstairs. The atmosphere was good, music not too loud, it was warm, busy and seemed a fun place to be. Out waitress was awesome and the staff all seemed friendly. The food arrived pretty quickly although our starter was warm rather than hot. That aside it tasted great and the burgers were fantastic. A bit pricey overall but a good time had.

   almost 3 years ago
2. Marcus O ★★★★☆

   We sat upstairs. The atmosphere was good, music not too loud, it was warm, busy and seemed a fun place to be. Out waitress was awesome and the staff all seemed friendly. The food arrived pretty quickly although our starter was warm rather than hot. That aside it tasted great and the burgers were fantastic. A bit pricey overall but a good time had.

   almost 3 years ago
3. Martin C ★★★☆☆

   We suffered from very long wait on the dishes, and they finally upgraded our steak to the better one. Appreciated the waiter passionate, but over an hour waiting time is simply unacceptable.

   almost 3 years ago

1. Danielle Gardner ★★☆☆☆

   We took a seat at the bar, it was full of empty glasses so we picked them to the side in a pile. Meanwhile staff members hung around the bar twiddling their thumbs. Those glasses stayed there for more than half an hour. There was even a supervisors/ manager sitting at the end of the bar looking at his phone who didn’t even notice the pile of dirty glasses next to us at the bar. The only person who seemed to have a bit of decorum was a Portuguese guy who was on his first shift. This place looks good, but step inside and the staff don’t really give a toss about presentation.

   almost 3 years ago
2. Marianna Zavedeeva ★★★★★

   We really loved it! We arrived at 10 and they were closing in half an hour - but stuff was really friendly and cool to take! make! and serve the amazing mea for us! We LOVED it! Meat was super delicious or maybe we were too hungry! Anyway. It’s really cool place to get some food and enjoy yourselves! Ah! Also. Mojito was good as well!

   almost 4 years ago

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