Swift Motor Services
“Following a technical fault with my vehicle which required roadside recovery I contacted Swift via their WhatsApp account to hopefully initiate a possible diagnosis the following day. To my surprise I received an immediate response via the App and by swapping messages was able to have the vehicle recovered to the workshop ready for the following day. It was very reassuring at the time to know we had Swift in place to investigate the problem and to be able to leave the vehicle at their site overnight with a reasonable sense of security considering how late in the evening the vehicle recovered. I also received a call at 08:02 the following morning to discuss the matter in detail. The diagnostic process was complex, but ultimately a definitive fault was found and the relevant part replaced, additional work was also identified and I was happy to agree it’s completion as I like to have a well maintained/ serviced/repaired vehicle. Throughout the process, Swift communicated with me by email and phone and text, when I wanted to have a detailed discussion about the problem and resolve I was able to do so by being passed to the appropriate people in a timely manner. I was impressed by the way in which the team were keen to hear the history and scenarios whereby the fault had occurred, this was so much more reassuring than just being told that they would plug in the diagnostics and find the problem. The vehicle has been previously serviced/MOT’d by Swift and is booked again for 2026, all being well this recent repair will prove to be a success and enable me to use the vehicle with confidence. I currently feel reassured that in the unlikely event of a recurrence Swift would deal with the matter accordingly. I would definitely recommend Swift Motors.”
