3 results found
Address: Bluewater Parkway, Dartford, Greenhithe DA9 9SQ, United Kingdom
Phone: +44 1322 624192
Website: lakeland.co.uk
“Absolutely lovely owner, my bus came as I was waiting for my drink and I had to leave however he finished and ran my drink out to me, just shows he cares so so so much for the customers, it’s my favourite café I’ve been to!! I love it there, it’s perfect for some quite time to work or revise and a lovely atmosphere to be in! It has a wide range of food and drinks to choose from all at such a high quality!!”
Address: 20 Lowfield Street, Dartford DA1 1HD, United Kingdom
Phone: +44 7780 503991
“Went for a meal with the family today and we were very, very happy! The food was amazing (we had sharing antipasti, pizza, pasta & sea bass - all of which we were very happy with), even the little one loved her food. The service was great - Giuseppe and the rest of the team were helpful and very attentive, and the atmosphere was lovely. Would highly recommend Carluccio’s Bluewater for a great dining experience :)”
Address: Dartford, Greenhithe DA9 9SE, United Kingdom
Phone: +44 1322 921322
Website: carluccios.com
“We had bought an air fryer about a year ago but unfortunately had a problem with it and needed to return it. I phoned the store and spoke to a lady whose name was Caroline, I told her the problem and she apologised and then asked if I had the receipt so that I could return the product. I had not kept the receipt but instead of that being the end of the matter she asked for the details from my Lakeland card and then trawled through the system and found my purchase. As I could not get to the store that day she said that she would leave the details at the tills and inform her colleagues. I went to the store the next day and on speaking to a member of staff at the till, (sorry I did not take her name but on a new till receipt her operator number is 5180088) and she was aware of me coming in. I returned the product without any quibble and when I asked for a straight swap, although I wanted to change brands and pay extra, she advised me to take a refund instead and then buy the new product so that I got the full 3 year warranty which I did and then she told me that I had a £30 voucher on my card which I did not know and used to complete the purchase. The customer service that I received and the friendliness of both members of staff was excellent and I would formally like to congratulate them and the store in a manner that in my opinion went above and beyond what they could have done. Before retirement I worked in retailing for some 36 years and put great value on customer service. Kind regards Robert Holmes”