Department store in Dartford

“Handy store, where you can buy most of what you need in one place...Good Costa cafferteria too xxx”

“We had bought an air fryer about a year ago but unfortunately had a problem with it and needed to return it. I phoned the store and spoke to a lady whose name was Caroline, I told her the problem and she apologised and then asked if I had the receipt so that I could return the product. I had not kept the receipt but instead of that being the end of the matter she asked for the details from my Lakeland card and then trawled through the system and found my purchase. As I could not get to the store that day she said that she would leave the details at the tills and inform her colleagues. I went to the store the next day and on speaking to a member of staff at the till, (sorry I did not take her name but on a new till receipt her operator number is 5180088) and she was aware of me coming in. I returned the product without any quibble and when I asked for a straight swap, although I wanted to change brands and pay extra, she advised me to take a refund instead and then buy the new product so that I got the full 3 year warranty which I did and then she told me that I had a £30 voucher on my card which I did not know and used to complete the purchase. The customer service that I received and the friendliness of both members of staff was excellent and I would formally like to congratulate them and the store in a manner that in my opinion went above and beyond what they could have done. Before retirement I worked in retailing for some 36 years and put great value on customer service. Kind regards Robert Holmes”

“We travelled up from Hastings because we jnew that this mega-store would have mire range and stock for a larger man, i.e. me! And it was true as I, subtly guided by my wife, find a complete new wardrobe (well almost!) foe my size. A great place to shop because of the range of sizez and range of stock.”

“John Lewis' customer service is always excellent. Athar from the tech team was extremely patient with my query regarding my Samsung device, explaining clearly the issue and how to resolve it. I cannot fault his help and that of the wider team who ensured I did not wait too long to be seen.”

“Marks and Spencer is generally a cut above the other conveniences. This is true of the one located in Darent Valley Hospital too. The staff are friendly, and welcoming and the selection is surprisingly good considering it is merely a tiny convenience store. It's best suited to pick up and go purchases, and excels at lunchtime fare. A wide range of the usual sandwiches, great quality, reasonable price also a larger than average offering of plant based meals too. A great little store.”

“So sad to see you go but I want to thank all of the staff for the hard work they have done over the years and how kind you have been to all of the customers that come in everyday to shop here I have enjoyed coming to this shop ever since I was younger and came with my lovely mum I have so many good times at this shop all over the past years Also it was lovely coming back to house of fraser today for my final and very last time coming to this shop before they close down next week some point Me and my mum have enjoyed shopping there over the years I really hope you like this lovely review I did you Hope it makes your day I just wanted to do this last review as I wanted to say something kind and lovely And to say thank you all the staff You have made my past experiences at this shop so lovely over the years It has been a pleasure visiting your lovely shop Enjoy reading your google review by me Have a lovely rest of your day 5 stars all around”

“Great for bargains. But couldn't find the item what we were looking for”

“Good customer service very helpful polite seem to have what you want 99% of the time”