The 30 Best Department store in Southampton

“Debbie in the Cosmetic department was really helpful today in sourcing my foundation & having it sent to the store. Wonderful to have a real store with human help & not AI or faqs!”

“Despite the issues with the wider company (Order not available, etc, just see TrustPilot for that..), purchased a product today, excellent customer service, kind, patient and a great conversation. Both staff members I interacted with were excellent and helped with awkward things like gift cards. Outstanding!”

“Handy to have this Argos inside Sainsbury’s. Went to pick up a comic relief snow globe for my daughter this evening (13/12/24) and the staff behind the till (young girl & oldish women) were very polite and cheerful and had a laugh with both of them.”

“Well staked shelves. Fresh produce was very fresh. Staff very helpful as they helped shopped as I was running late for my hospital appt. The young guy at check out very polite asked if found everything and if we needed help. Super customer service”

“We have visited for afternoon tea for myself and visiting family from Germany. It was outstanding, both food and friendly service. The staff were so nice, I regret not knowing their names, but was a flawless lovely experience.”

“I often go in here to get my Waitrose staples that simply aren’t available in any other supermarket but today in particular I feel the need to write a review mainly due to the Waitrose Partners in this branch. I needed help at the Customer Service desk and a lovely lady named Louise helped me well she really went over and above and I really do appreciate the kind and thoughtful assistance she provided. I was also assisted by 2 other partners instore today. Thank you all for your constant help, it always makes Waitrose a great place to shop.”

“I love this place. It is inspiring and fun to walk around. Lovely collection of carefully curated products.”

“Love this shop. Full of unique homewear and office stationary. Perfect for little gifts or those items you really think are useful. Theyve got a seasonal range that changes, a one way system, currently some planters&garden items between 50p-£6, kids toys&games, stationary, bathroom accessories, yoga items, kitchen utensils/small accessories. Definitely worth a look. Eco friendly items at affordable prices!”

“Lovely shop to purchase food & flowers. Clean & tidy & staff very professional”

“Excellent range of clothes with a cornicopia of unusual things to look at and bring home.”

“Great range of things you never knew you needed”

“Joann was absolutely lovely. I was looking for a children's dressing gown but there were none on the shop floor. She managed to source the very last one out the back, and chatted to my very eager toddler.”

“Excellent food shop, and sensible well made clothes. M&S set the standard when it comes to towels and bed linen. Feel guilty about buying from M&S because of their links to Israel and the genocide that's going in Gaza. Probably shouldn't shop there these days?”

“Thank you so much for the wonderful care M and S showed on Sunday when my mum had a ‘funny turn’. You were all so kind caring and helpful. Thank you to the young man working there who wheeled mum in a wheel chair to Bills! You were a credit to your generation. Thank you”

“Woke up this morning to two free hot drinks as I had been a John Lewis member for a year. My daughter and I were xmas shopping and stopped for a break. The staff were very busy, the place was packed but they were friendly, professional and happy, having to stop and explain things to customers in the queue, but with a smile and not rushing people. I had a lovely cappuccino and the pistachio cake was lovely, would definitely recommend. Well done under pressure the team was working amazingly well.”

“Clean and tidy, great staff, but low on stock with lots of sizes unavailable.”

“August 2025: Now moved to a new location around the corner in the former Next shop location close to JD Sports. I saw an add on my phone about a special offer at Mataland. So, I went to my local store at West Quay retail park. I went inside and was looking around for the item. I found the entire store to be really tidy and well set out as if it had just opened. I found a member of staff who, I later discovered was the manageress. I bought the item on offer and continued to look around the store. I was very impressed by everything. I don’t normally shop here but upon seeing this immaculately displayed store I will definitely be coming back again. The prices are also very good value too.”

“I used to buy in Matalan several years ago then I moved house several times and it wasn't a shop near me and this time there is a nice shop one hour away from me but I like it very much We spent more time and money on what we wanted but we will shop here again as they have nice clothes and good prices. I like the size of the shop, easy to move around and the queue to try on your clothes doesn't exist so you don't waste time waiting. The cashier was polite and she took her time with us. All very good.”

“When open the store is a great place to visit , great value for items , very polite and helpful staff. Stock well presented. Plenty of dressing rooms ( not able to use due to Covid) . Click and collect service is available and you are kept updated by text to say when recived in store. Remember to use your membership card.”

“A great all round store that sells pretty much everything you might want or need for your home and family. Top brands as well as great value Argos own brands and with the convenience of browsing and buying online or in person in store.”

“Lady called Sandra who was guiding staff to check out or self check out was helpful, cheerful and informative. It was a pre Christmas Saturday and was busy. She remained approachable and fun. Thank you Sandra”

“I recently visited The Range and was thoroughly impressed by the outstanding customer service. From the moment I entered, I was greeted warmly by the staff, who were not only friendly but also incredibly knowledgeable about the products. They took the time to assist me in finding exactly what I needed, offering helpful suggestions without being pushy. The store itself was well-organized, clean, and stocked with a wide variety of high-quality items. I was particularly impressed with the homeware section, which had a great selection of stylish and affordable pieces. What stood out the most was the staff's genuine commitment to customer satisfaction. They went above and beyond to ensure I had a positive shopping experience, making me feel valued as a customer. I highly recommend The Range to anyone looking for quality products and exceptional service. It's rare to find such a dedicated and customer-focused team, and I will certainly be returning for all my future home and garden needs.”

“I loved their bargained prices obviously and the lovely staff whom helped me. They were nice.”

“Only did a return but the staff were very lovely at the till. Good big size shop”

“Big thank you to Paula for sorting out a complex issue regarding an Xmas tree. Returning and re-purchasing a different tree turned into a bit of a nightmare, over two days. It was eventually sorted by the in-store manager Paula. Top marks for effort!.”

“Good experience. Very helpful team member (s).”

“The Range in Southampton is a fantastic one-stop shop for all your home, garden, and DIY needs. The store is huge, with a massive range of products—from furniture and home décor to pet supplies, crafts, and even a dedicated Iceland food section. It’s really convenient to have everything under one roof! The staff I met were friendly and helpful, and parking is free for a couple of hours, which makes visits hassle-free. Sometimes it can get busy, and checkout lines may be a bit slow, but it’s worth the wait because you’ll always find something great. The café is also a nice bonus for a quick break. If you love browsing and discovering new things for your home, this is the place to go!”

“Shout out to 2 ladies today in bitterne, did not have the code aswent to hubbys phone and they went out of there way to complete my order ,so grateful for there patience and got my order”

“I travelled to the store today with my small toddler who fell asleep in the car just as I had arrived. I called the store and asked if they would mind bringing my click and collect out to me so I didn’t have to disturb my sleeping child. Really grateful for the chap agreeing to this and kindly bringing out my parcel to me. Thank you so much it meant a lot”