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“Visited the Gucci store at Heathrow Airport recently and had a genuinely pleasant experience. From the moment we walked in, we were welcomed warmly by the staff who were not only professional but incredibly friendly and patient. We were looking to try on a few pairs of trainers, and the team went above and beyond to help us find the right sizes and styles. They never rushed us, even though it was quite a busy time. Their knowledge of the products was impressive, and they made helpful suggestions based on comfort and fit. What really stood out was how they made us feel valued — taking their time, offering honest opinions, and making the entire experience enjoyable and stress-free. The store itself was clean, beautifully arranged, and made browsing a real treat. A big thank you to the team — you made our airport shopping memorable. Highly recommend stopping by if you’re passing through!”
Address: Wellington Road, Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8283 6333
Website: on.gucci.com
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“Fantastic customer service always. Been a few times with alterations its so perfect. Quick and very professional.”
Address: 194 High Street, Hounslow TW3 1HL, United Kingdom
Phone: +44 20 8577 3354
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“If I could give Wahweda who was the sales assistant on the Privee range 10* I would, I have many bottles of this range it’s the only fragrance I wear . I was with my cousin and she wasn’t aware of the range and sold it to her . Waheeda knew all about the fragrances and about the layering. Even though I didn’t buy a bottle my cousin did . Waheeda had a bags with our initials made and gave a couple of samples . I just thought she had all the warmth and charisma of a wonderful assistant . Had to give her a big hug . Thank you Waheeda”
Address: Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8759 3638
Website: dior.com
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“A very nice nail place me and my friend got out nails done overall an amazing experience the staff was sweet and the nails came out fire”
Address: Hounslow TW3 1EA, United Kingdom
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“Really nice service from 2 girls at 6 am in the morning”
Address: Hounslow TW6 1EW, United Kingdom
Phone: +44 20 8564 9917
Website: stores-uk.accessorize.com
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“Update in 2025: No longer VAT-free. Better off buying in France (but the stock is limited) and detaxing. Sales team were helpful and kind and were happy to explain that the tax situation changed since my previous purchase. Lots of WOCs and classic items. No beige or nude WOCs since those are often hard to find. 2018: VAT-free Chanel store at Heathrow (VAT-free if you’re a non-EU resident)! There’s another store at Terminal 5 too if you’re looking for something hard to find (I believe they will call and ask for you). Staff are helpful and professional. Was able to browse and complete a purchase of a purse within a 10 minute span or less (flight was departing soon). The saleswoman was able to get the purchase done efficiently and get me out the door to my flight.”
Address: Nelson Road, Hounslow TW6 1QG, United Kingdom
Phone: +44 20 8754 1000
Website: services.chanel.com
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“Currently in a temporary space as they remodel. Nice selection. Very friendly, helpful service. Karolina was great to work with.”
Address: Wallis Road, Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8283 6339
Website: prada.com
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“Nice and friendly staff. Liked my purchase”
Address: Hounslow TW6 3XA, United Kingdom
Phone: +44 20 8976 5055
Website: on.gucci.com
“I was here to buy a backpack for a friend. The shop itself is not huge (as compared to those in the city centre which have two floors) but have a good stock of a variety of items (esp the children section) , at a cheaper price (due to duty free). There are quite a lot of items on sale as well. The staff are super friendly in helping me to get items that are stored too high to my height, and in storing that for me at the counter while I shop, without being too aggressive. The paying process is quick as well.”