4 results found
Address: 55 High Street West, Glossop SK13 8AZ, United Kingdom
Phone: +44 1457 237500
Website: facebook.com
“This was a really charming and friendly tea shop where I stopped for a breakfast and a cuppa. It was good food, hot and the server was super friendly. Would recommend”
Address: 117 Washway Road, Sale M33 7TY, United Kingdom
Phone: +44 161 962 8881
Website: serendipiteasale.co.uk
“I visited Costa Gatley Sunday afternoon — a clean, well-maintained store with a cosy atmosphere and a good selection of food options. However, what stood out during my visit was an interaction at the till that left me quite surprised, and not in a good way. When I ordered a medium hot drink, the young girl serving me actively discouraged the choice. She suggested I go for a smaller size, saying: “There’s not much difference in size — go for the small and save some pennies.” As someone who has run a business for over a decade, I found this quite concerning. In most places, staff are trained to upsell — encouraging customers to consider larger sizes or additional items, which is standard practice in retail and hospitality. Her approach, while possibly well-intentioned, directly goes against basic principles of sales and revenue generation. Encouraging customers to spend less, especially unprompted, may seem kind, but it’s ultimately damaging to the business. In my view, this isn’t just unprofessional — it’s a risk to the long-term health of the store. Costa may want to consider reviewing training procedures to ensure staff understand the balance between customer service and commercial awareness. Thank you”
Address: 17 Church Road, Gatley, Cheadle SK8 4NG, United Kingdom
Phone: +44 161 428 1414
Website: costa.co.uk
“Had a impromptu lunch date at this cafe and it was wonderful! the atmosphere was relaxing and very welcoming. The staff are warm and helpful ,we had to a make dietary request and they accommodated it and it wasn't any bother. cafe is beautifully decorated and very comfortable, they have different types of chairs which was a life saver for my back! Absolutely loved the food , a little expensive I would say but definitely worth it , best BBQ chicken cheese toastie I've had and the salad that accompanied it was gorgeous. Just what was need on a hot day. I would definitely recommend this place !”