Lodging business in Newcastle-under-Lyme

“Very clean and tidy. Bridget on reception was incredibly kind, patient and helpful when we realised we had booked the wrong date to stay at the hotel. Excellent service!”

“A non-pretentious hotel in the middle of the city near the main road above Lidl supermarket. Very modern things are new and clean elevators function well. Last staircase nothing to complain evening meal were in expensive and large portion size. I thought the Punjabi chicken and rice and Na that was very nice and spicy my husband two English beef in a pie, which was very nice as well. All in all, we were happy with our day although the weather was not ideal.”

“The staff were amazing and ensured our son’s christening celebration was a success. We all had an amazing time! They were very helpful with decorating the pub and laying out our buffet for when we arrived. Lovely cosy pub with good prices, would recommend to all!”

“So helpful and friendly, full of smiles. nothing is to much trouble and the rooms are lovely, beds very comfortable. Definitely worth the trip. Definitely go again”

“Emma has photographed Storm twice now. She is fantastic with the dogs managing to capture the loveliest photos of your dog. We have fabulous Halloween and Christmas themed photos of Storm at a fantastic price. We highly recommend Emma to capture beautiful photos of your pups as they grow up for those lasting memories. We will definitely be back for more photos as our Storm grows up!”

“Great little find, cheap and easy to access. Stayed here for 1 night while working and visiting family. Arrived late and Kevin texted me the details regarding self check-in. Clean, comfortable and the coffee is greatly appreciated. Only downside is the bathroom being so far away but considering I was there less than 12 hours I can't really argue. I will be staying here again.”

“Great night in there last night ,Saturday, great selection of beers ,good singer on great atmosphere staff were very pleasant will definitely be going back soon.”

“We had a lovely night celebrating a 60th birthday. Such a great function room. Thank you to Trish and the team for all of your help.”

“What a lovely place to stay! So, so pleased with our rooms - my daughter and my dad thought exactly the same. Clean, comfortable with everything we needed and slept so comfortably. Lovely staff and excellent affordable prices. The restaurant attached was brilliant - a whole range of lovely meals available again all at amazingly good prices. The restaurant/bar staff were friendly and welcoming and there was a nice outside part where we could also sit. I simply could not recommend this place enough.”

“I only stayed for one night and I was unfortunately trying to sleep in the annex, room number 40. The connecting doors between each of the rooms should be bricked up to ensure some sense of security and safety for anyone staying. This would also block out the noise experienced from the persons next door. I experienced very little sleep due to the people in the next room who would not shut up all night, music, talking very loudly, notifications ringing out very loudly on their phones and one of them who regularly went outside to smoke would cough and cough very loudly and wretch and spit through out the night. The hotel I accept is very old some of the profit from the hotel should be used to fix it up it is in great need of it. I heard on multiple occasions customers complain that their bed was broken and they had paid a great deal of money. On a positive side the staff are wonderful they deserve better surroundings to do their job. Anyone in the hotel business would snap them up. They are very nice people. The chef is excellent and has a beautiful soul. The owner needs to wake up and see what wonderful staff he/she has and start putting the profits back into the business before the building falls down around him/her. Thank you for the kindness shown to me by the staff they are very professional and deserve better.”

“Incredible service. I broke down and managed to get my car into the car park at this hotel. Dylan was working the night shift on reception and was so helpful. He was very helpful in getting me any help needed and when I eventually needed to book a room he got this sorted for me very quickly and even accommodated really well for my dog. Then when checking out in the morning, the lady on reception was also incredibly helpful, friendly and accommodating, especially for my dog once again. I just wanted to say thank you so much for being so kind and helpful when I was in a tight spot. The best experience I could have from the loveliest staff.”