DFS Cannock Cannock

Reviews

1. Priscilla Mahay ★★★★★

   Lovely warm friendly staff! Highly recommend seeing Ian, very knowledgeable salesman

   almost 9 months ago
2. Samantha Stolowski ★★★★★

   I bought a sofa from DFS back in November. It was a large corner and a cuddle chair. Later our house sale fell through and Ian and the team were so helpful with supporting us to change our sofa to one that would fit in our new house and held the sofa for as long as they could. Low and behold in April our second house also fell through, we needed to modify our order again. Ian was absolutely excellent, he spoke to a manager to ensure we wouldn't face further cancellation charges and gave us the care kit for half price. They were completely sympathetic to our situation and it was lovely to see such a large company that seems to care about their customer. 100% recommend

   1 year ago
3. Russell Lingwood ★☆☆☆☆

   Came in over the weekend with my family to buy a sofa. Got greeted with the faintest of hellos from 1 employee who was joined by roughly 4 of his other employees, where they normally stand (middle of the showroom chatting). We walked the whole showroom and found 2 sofas we wanted and spent lots of time measuring up and discussing the options. Meanwhile, the staff were continuing to congregate in the middle of the showroom chatting, offering nothing more than a faint hello to prospective customers as they enter. After 10+ minutes of dealing with the kids and nobody coming over to assist or progress our interest into a sale. We left, for the second time (we had visited months prior and had the same result). We then went to your competitor and were greeted (kids too), offered information, discussed styles and offered coffee. (Kids offered drinks also) Then we were assisted in finding a sofa that fit what were looking for....signed, sealed and to be delivered soon. We paid double what we had expected to and are very happy with it. Whilst I don't want to be hounded when I walk in a shop, I do expect to be treated as a customer and not someone who's come to look at sofas and leave. Sales team....sell your products!

   1 year ago

1. fred burns ★☆☆☆☆

   Avoid at all cost Cannock dfs unhelpful courier they use to deliver beds is wincanton they damaged the box and head board before even putting it in my house and they smacked the box of the lorry hitting the ground like they did not care then walked into my house with mud on there shoes and stained the carpet and did not even put the bed and mattress in the room which I ask for in the shop which said they would phone up dfs Cannock and we were going to get back to me about replacement and been 3 weeks now and still not heard and serval email with no reply Avoid at all cost they take your Money of you and and don't care afterwards lies

   1 year ago
2. Malikha Mcdonald ★★★★★

   What an absolute 10/10 service from the team. There was nothing to hard for them, which allowed a smooth and perfect customer experience. Great knowledge of products and very keen and dedicated to find a perfect match, not just to get the sail.

   almost 3 years ago
3. James Turpin ★★★★★

   Staff are incredibly helpful and friendly. Good range of furniture to view and test. Good accessibility.

   almost 3 years ago

1. Stephanie Eccleston ★★★★★

   Tracy helped us with our purchase of fabulous sofa. Excellent store, clean fresh with fab sofas. Great service

   almost 3 years ago
2. Darren Rigby ★★★★☆

   Treated great. When buying furniture you need to try it and that's what they allowed. Not chased around the shop. Given information when needed.

   almost 3 years ago
3. Mo Ellam ★☆☆☆☆

   For a company this size there customer service is rubbish. Had two sofas last year went faulty could not repair. Chose replacements as the faulty sofas were no longer made. Although this is not our fault was asked to pay an extra £500 to replace. Waited for the sofas to be made. Was never told they were ready until I chased the store then Miraculously they were. Book to delivery for this Thursday was then told that they could not deliver as I had not paid the £500. Went to store was promise delivery on the day of booking paid the £500 which still don't believe I should have. But today off to get the delivery now no delivery. Had to rearrange it on a day that I'm not available and get someone to house it so that I can get my sofas in before Christmas. The staff mechanic store could not be bothered the attitude has been more concerned about the funding than the actual customer service. If I had a choice I would have told them to stuff the new sofas and refund me the old ones. However, because we are so close to Christmas and we need sofas to sit on, I have had to except the new sofas. This is such a bad customer service example. I will never recommend DFS to anyone and I will wholeheartedly be telling everyone never to use DFS. I feel I have been screwed over because the fault was nothing to do with me. It was bad workmanship and I've had to pay an extra £500 for the fact that they don't make my sofa anymore.

   almost 3 years ago

FAQs