Streetly Vets Veterinary Care in The Royal Town of Sutton Coldfield, Sutton Coldfield

Reviews

1. Alison Sethna ★★☆☆☆

   My 86-year-old mum took her 13-year-old Staffie, Ruby, to Streetly Vets so that she would have a local practice nearby in case of emergencies. As a new client, we were drawn in by their advertised “Free Consultation.” What we experienced, however, was very different. The consultation was only “free” if Ruby had no issues requiring care — something we were not made aware of beforehand. Ruby was given a pain-relief injection and ear treatment without any discussion of the costs involved. My mum was simply presented with a bill for around £260 at the end, with no explanation or opportunity to give informed consent to the treatment provided. Given that veterinary practices are already under scrutiny for a lack of transparency and inflated pricing, this experience sadly demonstrated exactly why. Vets have an obligation to be upfront and honest about costs so that owners—especially elderly ones—understand what they are agreeing to before treatment takes place. No pet owner should feel as though they are signing a blank cheque. We are very fortunate with our usual vet in Peterborough, who always discusses treatment options and associated costs beforehand. It is disappointing that Streetly Vets did not show the same level of integrity or clarity. I hope this feedback encourages the practice to rethink how they communicate costs to clients so that others are not placed in the same position.

   almost 7 months ago
2. Richard Martin ★★★★★

   Would like to say what a wonderful vets had to have my cat hetty put to sleep last night the care and the time spent explaining things to us made a very sad visit bearable .from the first call on the morning to the actual event was first class I am so pleased I've registered all my animals there cause I know they will be treated with love and care thank you so much streetly vets

   almost 7 months ago
3. Kelsey leigh Mcnamara ★★★★★

   I highly reccomend this vets! All of the receptionists i have spoken to over the phone are always extremely kind & helpful you can tell they really care for the animals where as alot of vets just care about the money. I have recently taken in a stray cat and got him neutered here, i had a young lady called Alice she was so lovely & polite answered any questions i had, Thank you Alice

   almost 7 months ago

1. Stella Jones ★★★★★

   Streetly vets are just the best! The kindness, understanding, friendly and professional manner of the staff is superb. The reception staff, nurses and vets are always so helpful. My dog Kernow loves going there and the advice and welcoming atmosphere to animals and animal parents is first class. Thank you all.

   almost 8 months ago
2. Damian Fatz ★★★★★

   Great staff and my pup felt nothing when he came to go through vaccinations

   1 year ago
3. Vicky Smith ★★★★★

   After much research, I decided to register with Streetly Vets and visited for a check-up and advice. All the staff were incredibly friendly and kind. The advice was excellent and well informed, I didn't feel rushed, judged, or foolish, which I have felt at my previous vets. There is a genuine, caring approach. My dog got lots of fuss (and treats). I was even advised how to save money, which is a refreshing change compared to my previous vet. Would recommend this vets surgery.

   almost 3 years ago

1. Charles Tack ★★★★★

   Always friendly and feel like they genuinely care for our pets. They even sent us a condolences card after a beloved pet passed away recently.

   almost 3 years ago
2. Anthony Joseph ★★☆☆☆

   Overall average, I can’t complain how they looked after my dog however the appointment was booked for a time and 30 minutes later was still waiting to be seen. Now I understand things can’t run like clockwork especially when dealing with animals, but my dog gets so stressed in the vets so much so that we had called to explain as on a previous visit the vet recommended us to do this and explained they would take him straight in, this obviously didn’t happen. The worse part there was little to no apology from anyone there about the delay .

   almost 3 years ago
3. Roger Purdy ★★★★★

   Cannot praise Steetly vets highly enough they really looked after Harry my Springer Spaniel the vets and all the staff looked after him so well will continue to recommend them to all dog owners and all pets Roger&ann

   almost 4 years ago

1. Sophia choudary ★★★★★

   Treated my Bella with all the love and care she needed before, during and after her treatment. All the staff are very caring and have passion for what they do very kind and friendly. First class vets for my cat. I would recommend to everyone

   almost 4 years ago

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