Incredible shoes, very well made in Spain and Portugal. My salesperson was Eve and she was exceedingly knowledgeable and charming, I highly recommend this store for your shoe needs.
Well informed staff. Good range of great looking shoes.
This shop is not frequented by me much anymore, as they stopped selling children's shoes on the premises! I brought my children here in the 1990's and continued with each of my grandchildren, so usually a considerable amount of money was spent. I also have some health issues, meaning that footwear choices have changed over recent years. While I love the quality, a trip especially into Edinburgh to look for shoes post pandemic is not really my thing these days. Such a great pity, as I really enjoyed my frequent trips to Russell & Bromley.
Love the new store in the St James Quarter! A new home but the same friendly welcome on arrival and great service thereafter. I needed a belt and the gentleman serving made sure that not only did I get a belt which fit me properly but really looked the part. I'd have bought a pair of sneakers too if I didn't already have too many at home!
I had to return a faulty pair of sandals today (08/08/21) and was served by a male assistant who was extremely rude. I was explaining why I was returning them and as I was speaking he held out both hands in a "stop" gesture and said "Ok, I'm refunding you" in an annoyed manner. When I told him he was rude he said "I don't think so" This was my second unpleasant experience in this store and I will never go back, nor buy from this company again.
I had a lovely shopping experience at the Edinburgh store on Princes Street. The staff were so friendly and welcoming. Sadly I didn’t catch any of their names, but all three members that were in the store on Saturday 14th gave me great customer service, making my visit to the store a delight. And I LOVE my new boots. Superb, luxury product that you don’t have to go through pain and a heap of plasters to break in! Thank you!
Russell & Bromley Ltd. is located at Saint James Square, Edinburgh EH1 3AD, UK
You can contact Russell & Bromley Ltd. at +44 131 225 7444
You can find directions to Russell & Bromley Ltd. by following this map link