Moss Bros Cardiff Clothing Store in Saint Davids Centre, Cardiff

Reviews

1. smith mathisa ★☆☆☆☆

   I purchased a suit from the Moss Cardiff store and asked the sales assistant to put the receipt in the bag — but he never did. I later travelled to another city and wanted to return the suit as it wasn’t right for me. That’s when I realised the receipt was missing. I contacted the store, but they were completely unhelpful and showed no care or responsibility for their mistake. I also emailed customer service and received an even more disappointing and dismissive response. This has been one of the worst shopping experiences I’ve had. Avoid this shop at all costs – the staff are unhelpful and the customer service is terrible. If you’re looking for quality service, I’d recommend going to TM Lewin or ordering from reputable retailers online instead.

   almost 10 months ago
2. Josh Bateman ★☆☆☆☆

   My experience with Moss Bros for my wedding suit hire (Order #56904103) was nothing short of a complete disaster, adding immense stress and disruption to what should have been one of the most memorable days of my life. I urge anyone considering their services, especially for a significant event like a wedding, to proceed with extreme caution. The issues began long before the wedding day itself. Despite attending a consultation and a full groom's party sizing appointment, I was given repeatedly misleading and contradictory verbal information by Moss Bros staff regarding the collection process. I was explicitly told on two separate occasions (in February and May 2025) that suits could be collected any time during the week leading up to my wedding on May 30th, 2025. This direct advice was later revealed to be entirely incorrect. Upon attempting to collect the suits on May 28th, I was informed that a mandatory final group fitting should have taken place days earlier – a critical detail never communicated to me by staff. Worse still, the order was riddled with errors: I had requested pinstripe trousers for all suits, which were incorrectly logged as plain grey, and three of the nine suits arrived with mismatched waistcoats. These errors, shockingly, were attributed by Moss Bros's own Cardiff store staff to the failings of a former employee known for not following procedures. The immediate consequence was a five-hour ordeal in the Cardiff store just two days before my wedding, desperately trying to rectify Moss Bros's mistakes. This resulted in significant stress and lost earnings for two of my groomsmen who had to unnecessarily lose half a day's work. However, the most egregious failure occurred on the wedding morning itself. Due to Moss Bros's errors and the last-minute scramble, the replacement suits had to be delivered to the church at 10:30 am, just 90 minutes before the ceremony. This forced the entire groom’s party, including the bride's father, to get dressed in a public toilet near the church. This undignified and stressful situation completely disrupted the start of my wedding day, adding immense pressure to an already high-stakes morning and causing significant upset to the bride. When I raised an official complaint, detailing these fundamental service failures and the profound impact they had, Moss Bros's response was deeply unsatisfactory. They offered a mere 25% "gesture of goodwill," refusing to acknowledge the clear breaches of their obligations under the Consumer Rights Act 2015 (including failing to provide a service with reasonable care and skill, and providing misleading information). They attempted to shift blame back onto me for not scrutinising paperwork, despite their own staff's misleading advice and procedural failures. Their final stance was a categorical refusal to offer further compensation. This entire experience demonstrates a severe lack of professionalism, attention to detail, and accountability. As a consumer, my legal rights were clearly disregarded, as acknowledged even within Moss Bros's own Terms and Conditions (Clause 8.2 states consumer rights are unaffected by their T&Cs). Having spent nearly £1,000, I expected a level of service far beyond this disastrous outcome. I have now been forced to escalate this matter via a formal dispute with American Express. Save yourself the stress and potential ruin of a key event. My experience shows that Moss Bros falls well short of expected standards when things go wrong, and they are unwilling to appropriately compensate for their own glaring errors.

   1 year ago
3. Christine Bateman ★☆☆☆☆

   Avoid at all costs if you are looking for wedding suit hire! Honestly I would give minus stars if I could. Serious failings in every aspect resulted in the wedding suits being delivered to the church 1 hour before the ceremony and the entire grooms party getting dressed in a public toilet!!! Moss Bros have refused to take any responsibility.

   1 year ago

1. Daniel Mason ★★★★★

   I spent an hour and a half on a Sunday getting the bus into Cardiff for a suit fitting for a wedding only to be told I needed an appointment. Thankfully Rob who I think was the manager stepped in and in between dealing with customers he sorted everything out for me going the extra mile. It's service like this thar will make me continue to shop there time and time again

   1 year ago
2. Abdelrahman Yahya Ayyat ★★★★★

   I had an excellent experience at Moss Bros. The staff were incredibly polite and professional, providing top-notch service. The quality of the suits is outstanding, with great attention to detail and craftsmanship. I highly recommend this place for anyone looking for high-quality formal wear.

   1 year ago
3. Wayne Harries ★★★★★

   Great shop but! Not a great choice compared to other shops, staff nice and friendly.

   almost 3 years ago

1. Kayleigh Davies ★☆☆☆☆

   Went with my fiance to look at wedding suits, had made an appointment which consisted of a guy rushing through the rack and picking out a jacket trousers and waistcoat all different sizes as there was nothing available and told to just try them “even though it wont go near you” so rude -then he just left and went to talk to someone else. Bad service just so glad we didnt end up buying from here.

   almost 3 years ago
2. Flynn ★★★★★

   When I was there getting measurements for my suit, the man measuring me and the staff was welcoming. Even though they was really busy with a lot of customers at the time, they was very communicative with each other, got to apricate the team work they have and I did tell him to take his time cause I noticed he was really busy and yet he still rushed to mine and everyone else's needs and got the job done. Picked up the suit today and got to say really great work!! Measurements was perfect!!

   almost 3 years ago
3. simon walsh ★★★★★

   I hired a suit for a family wedding and being on the larger side I had my doughts but the guys were great, nothing was to much trouble, from initial fitting to trying and changing a few bits to pick up and drop off it was effortless. After years of buying a new suit for weddings hire is a far better option it offers a better service, better fit, all-important it is cost effective and better for the environment as its no longer a wear once or twice item taking up room in my closet. Top marks, thank you

   almost 4 years ago

1. Amy ★★☆☆☆

   The selection of suits they have available is adequate; but only if you require sizes smaller than a 34. Don’t try to ask the staff for help or measurements because the best reply that we had was “maybe he’ll fit into a 38”. Even after I scoured the shelves for a pair of trousers that could possibly fit and not finding anything, I requested more help regarding sizes to which I got brushed off by the man who then proceeded to search through only 1 of the stands, of which I had already checked, before stating there was nothing else he had... even though he was very thrilled to check their extra stock for other customers. As we had exhausted almost every corner of the store, a different man FINALLY asked us if we needed a hand with anything; but at that point I was done, my partner was done, and we plainly said ‘nope, we’ve had enough’. After spending probably an hour there with almost no help and the worst customer service I have received in a long time, my partner and I hung up the items neatly back in situ and disappeared not spending a penny. We were looking to purchase 3 suits in total, all for different events my partner has lined up so if they work on commission they definitely messed up.

   almost 4 years ago

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