Moti Queens Arcade Store in Saint Davids Centre, Cardiff

Reviews

1. Susan Williams ★★★★★

   Went in to your store this morning & was welcome by a lovely polite young man called Adam. He was very patient with my husband who was getting new running trainers. This young man is a credit to your company. I work in retail & I know how hard it can be. Customers are quick to complain but not to show gratitude. So please pass on my appreciation to Adam. Great customer care.

   almost 8 months ago
2. Si Lume ★★★★★

   Second time at this store, needed a shoe for travelling that I could use for lite hiking and general running, John suggested the Hoka Challenger it proved to be a really good option..will definitely come back again.

   almost 9 months ago
3. Y Bwyty Bach ★☆☆☆☆

   I visited Moti Cardiff today to ask about a gait analysis and was really disappointed with the service. When I arrived, a member of staff was sat on the floor and, after I enquired, she looked at her watch, sighed, and asked me to wait a few minutes. When she eventually approached me, her attitude made it clear she couldn’t be bothered to help. She asked how long I’d had my running trainers (around six months) and abruptly replied, “they should be fine then,” without asking about my running distance or offering any real advice. Overall, the customer service was poor and unwelcoming, not what I’d expect from a specialist running store.

   almost 10 months ago

1. Karolina Nowak ★★★★★

   I didn’t end up buying any shoes because they didn’t have the colour I wanted but Paul was extremely helpful and knowledgeable about sizing and helped me pick the correct size which I would have never thought to try myself, really appreciated the expert advise!!

   1 year ago
2. Richard Rodway ★★★★★

   Real customer service, my wife always strugles with footwear due to an operation but the team were spot on. We will be back.

   almost 3 years ago
3. Frances ★★★★★

   We’ve been desperate for Moti Queens Arcade Cardiff to open. My daughter has taken up running over lockdown and needed the correct trainers. I was after some comfy ones for long dog walks too. We wanted to shop local and also be sure to get the correct type. We weren’t disappointed. Nothing was too much trouble and after a gait analysis (free when you buy trainers), in depth information and plenty of advice from Jon, we chose a suitable pair of Hokas each. There was a great selection of stock for both of our needs and a discount too so win win. The friendly welcome helped to make our visit worth the wait. If you want advice from knowledgeable, helpful and patient staff this is as good as you’ll find anywhere.

   almost 5 years ago

1. Andrew D Pope ★★★★★

   Great service and knowledgeable staff. The instore video/treadmill gait analysis (free when buying shoes) was very helpful and I also picked up some great running technique info. If you can stay away from lunchtimes. Go when it's quiet for best experience. All I've got to do now is get off my backside and run.

   more 7 years ago
2. David Finch ★★★★★

   I can highly recommend this store, I was served by Paul. If you are a serious runner or just starting out. They offer a free gait analysis (as long as you buy) or £20. This was SO valuable as Paul filmed my run and explained the difference between trainers. I bought a pair to suit my style of running, much better than choosing blind. Can't wait to see how they feel on my run.

   more 7 years ago
3. Gabrielle Misiewicz ★★★★★

   Bought a pair of running/gym shoes today and had a great experience. Paul recommended shoes based on our initial conversation, and he remained patient, helpful and pleasant throughout my time in the store. If you see this - thanks so much Paul. I'm excited to wear my shoes now!

   more 7 years ago

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