Very poor customer service. They have about 6 servers who just chat amongst themselves while you stand by the till looking like a lemon. Them your order waits until one of them decides to bother to make you a coffee. Worst starbucks I've ever been to
I visit the drive through far to often, but i can never fault it - the staff are always so friendly, helpful and quick. My dogs would also give 5stars for the pup cups if they had thumbs.
This Starbucks is very popular and as such can be very busy at times, both inside and at the drive thru. Due to how busy it can get, it can be difficult to find a parking space here. On my most recent visit, there was a bit of a wait to be served but the staff were very friendly and helpful. There were plenty of food options available and the drinks were made to the usual Starbucks standard. This Starbucks seems to be quite popular with people working on laptops so this can sometimes reduce the amount of seating available. When we entered the shop, the only seating available was on the bar stools near the tills but more spaces eventually became available on more comfortable seating. There are also a couple of tables and chairs outside the shop entrance, although these aren't sheltered so you probably wouldn't want to sit there when it's raining. There is a small car park here with space for around 20 cars, including 3 or 4 disabled parking spaces.
Extremely disappointed customer service. Visited on 26th August 2024 at 17:53 pm. 1 star is way too many. I have long wished to share my feedback, as I find myself regrettably disappointed with my recent experience at your branch. During my visit today, I encountered an individual who deviated from the typical professionalism one would expect. I have been served by a young lady who seemed to be new in her role. My friend and I ordered 2 slices of the Pumpkin marble loaf with 2 hot drinks. When we received the loafs we noticed one of them had been smeared against the back wall of the display fridge with some of the cream and Pumpkin seeds stuck on it. When I politely asked the young lady to change the loaf with the nicely garnished ones, she was constantly discussing the situation with her other workers on the headset. This caused significant delays and frustration. Despite a long wait, another girl came to us with an extremely unpleasant attitude asked why I want a replacement. I explained the condition of the loaf is not acceptable and I believe its not hygiene to eat due to its contact to the fridge wall. She was constantly asking me why, why? Instead of respect to the customer and accept my request and do an exceptional customer service she was just trying to force me to accept her perspective, aggressively. She had no manner and had a very aggressive attitude. After a long discussion, she grabbed a plate with a loaf and threw the plate at me in an aggressive manner, which made me feel very uncomfortable as disappointed. This level of unprofessional behaviour is unacceptable and ruined the entire experience. When the full service is not provided, why should I pay the full amount?? If my cake has been smeared against the wall, why should I have to pay the full amount??? If you handle service in this manner, customers should have the right to pay less. So I had to ask to speak with the manager and I explained her aggressive behaviour. Regrettably, he wasn't helpful at all. I've never seen such an unqualified team at one place. Extremely disappointed with the service. The staff was unhelpful and rude. Better training for staff and quality control on orders would greatly improve the service. I won't be returning and would not recommend this place.
Extremely Disappointing Experience and Unprofessional Behavior at Starbucks On August 26th 2024, at 5:53, my friend and I visited Starbucks and had an utterly disappointing experience. We both ordered a slice of pumpkin cake, but when we received them, we noticed that one of the slices had been smeared against the back wall of the display fridge, with some of the cream and pumpkin seeds stuck to it. When we politely asked the staff to replace it with a clean slice, we were met with completely unprofessional behavior. One of the staff members told us that they couldn’t replace the cake. We explained that this cake was not hygienic to eat due to its contact with the fridge wall. Instead of addressing our concern, she responded in an inappropriate and dismissive manner. As a customer, I expected to be treated with respect, not to be spoken to in such a rude tone. When we asked again for a replacement, the staff member angrily grabbed a plate, and without care, placed another slice on the counter. This action caused a loud and unpleasant noise from the glass display, which was entirely inappropriate and disrespectful. Finally, we asked to speak with the manager and explained the unacceptable behavior. To my disbelief, I have never encountered such an incompetent and unqualified manager who lacked basic customer service skills and made no effort to resolve the issue. This experience has left me deeply disappointed, and I am unlikely to return to this branch again. Starbucks seriously needs to review the conduct and customer service training of its staff to prevent such unpleasant experiences in the future.
Ordered a custom drink and staff were absolutely fine with it, all friendly. Plenty of seats and quick service. Only complaint is that the sun gets into your eyes in a few of the seats! There is a decent selection of paninis, cakes etc. There aren't many parking spaces, they must be used by walkers or commuters as Starbucks was empty but there was only 1 free parking spot. There are toilets. This Starbucks has a drive thru.
Classic Starby’s, big standard coffee at slightly inflated prices and food that’s been mass produced half way across the world. You knew what you were signing up for before you arrived. This place is nice and relaxed somewhat out of the city.
Staff were extremely pleasant and friendly. No Toffee Nut Latte but offered a sample of another, went for Caramel waffle, not as good as Toffee Nut but still good. I side very quiet but it was Monday morning
Lovely staff this AM. Returned as I was here yesterday and Jess was great. Today Lilly, Adam and Rob were welcoming. Thanks guys
The food and drinks are the same as every Starbucks, but the seating and layout is awful. Only two tables have comfy seats, the rest have hard back hurting wooden chairs. No change of relaxing in one of these 14 chairs. Old tables with half the varnish flaked off. This is not a place to come and relax in. Needs money spent on it.
Starbucks Coffee is located at Longwood Dr, Cardiff CF14 7EW, UK
You can contact Starbucks Coffee at +44 29 2062 7479
You can find directions to Starbucks Coffee by following this map link