daals Coventry, Exhall

Reviews

1. Sav ★☆☆☆☆

   This was an awful experience from start to finish. We never received our item. despite the company claiming they attempted delivery. We were home the entire time. No knock, no doorbell, no call, no text — and we have CCTV proof that no delivery was attempted. Yet they marked it as failed and then demanded £30 for a re-delivery, which is completely unacceptable. The delivery was meant for Christmas Eve. It was a chest of drawers for our new home, and because of this we’re still living out of boxes. Customer service has been rude, dismissive, and unprofessional in their emails and phone calls. They refused to give me a full refund. Disgusting Company

   almost 7 months ago
2. Sanjay Hari ★☆☆☆☆

   Product received was at least two shades darker than advertised — not a minor variation but clearly misrepresented. Colour descriptions and images are unreliable and misleading. Customer service was dismissive and repetitive, refusing to acknowledge a legitimate issue raised within 48 hours. No resolution offered, only generic responses. Any purchase here appears to depend largely on luck rather than accuracy or support.

   almost 8 months ago
3. Lewis Coleman ★☆☆☆☆

   This company is a disgrace. I ordered a dining table, 6 chairs and 2 bar stools. 3 of the chairs were damaged, they made me jump through hoops before they would agree to replace them. I am still waiting for them to contact me to confirm when the new chairs will arrive and the damaged ones collected. This is a week after they agreed it. The table they sent me was a different colour as shown on their website it’s much darker in real life so we wanted to change it. They refused and also multiple times advised me that they “do not do refunds” after threatening to report them to trading standards they agreed to refund the table but said they won’t arrange a collection. They are a dishonest and terrible company their products are of poor quality as well.

   almost 8 months ago

1. A&M London ★☆☆☆☆

   Very Disappointing Experience I recently purchased a bed from Daals, and they sent me the wrong size. I contacted customer service multiple times, but I still haven’t received a proper solution. Instead, they told me to return the mattress and pay a £150 return fee — even though the mistake was clearly theirs or their driver’s. To make things worse, the delivery team caused damage in the building. They broke the glass in the building, and I reported this to Daals, but I received no response at all. My complaint was completely ignored. This return policy is unacceptable, and the lack of responsibility from the company is shocking. I strongly advise others to avoid Daals. Don’t waste your time or money.

   almost 8 months ago
2. Susan Stuart ★★★★★

   Ordered matching kitchen table and coffee table. Got regular delivery communication. Items both high quality standard. Good value for money. Style really modern and functional with the extended table. Happy with both products.

   1 year ago
3. Hannah Mae Buenafe ★★★★★

   I bought a rattan coffee table and I am so in love with it. It looks exactly like the picture. The table also mimicks the wood texture so it looks really good in person. It was really difficult to find a modernised vintage looking furniture and I'm happy to find daals. I'm really satisfied with my purchase.

   almost 4 years ago

1. Morris Molloy ★☆☆☆☆

   This company doesn't deserves a star. Poor customer service. damaged goods. Wants us to pay for the return of the item to issue a refund. Would never recommend using this company for anything. As seen with all your reviews I think this company needs to close down.

   almost 4 years ago

FAQs