The Pottery Restaurant in Pontypridd

Reviews

1. Alfie ★☆☆☆☆

   I went down to the pottery today with family and was disappointed. The service was good from staff it was the food, management and wait time which was disappointing. We ordered food and the steak come out around 10 mins before the other food and when the other food came out the lasagna was burned and the bread and butter we ordered was told to us to have run out. We were subsidised with a burger bun and flat bread, the staff were nice about this. We complained about the food and management came over. From the start there was an angry tone from the manager. He explained how the steak is usually fatty in a tone which came across as rude, we would have been a lot more understanding if the tone was more positive and had more sympathy. Our wait time, burn food and subsidised bread wasn't mentioned by the manager who only seemed to want to make a point about the steak. Overall the staff were helpful and sympathetic to our issues, it was the manger who ruined the meal

   almost 8 months ago
2. Lauren Murgas ★☆☆☆☆

   I ate here Sunday afternoon. Service wasn't great - they appeared to be very understaffed. Ordered through the app, waited nearly an hour for drinks and in the end we had to go to the bar to ask for them. I has fish and chips. That evening, I was hit with food poisoning. Not going to go into details, but I was in the bathroom from 11pm to 5am. Couldn't hold food down Monday, only water. I'm still not 100% and I've barely eaten since Monday. This place used to be so great, but it's gone so downhill.

   almost 8 months ago
3. Jonathan Jones ★★★★☆

   Very nice food and reasonable prices with decent service. Layout of the restaurant didn't seem fully optimal, it was on the chilli side and had to keep a layer on.

   almost 9 months ago

1. Cymru Jones ★☆☆☆☆

   Filthy Came here on a Saturday afternoon No staff was to be seen. Tables literally 9 of them were all full of dirty dishes, smelly and flies. Toilets were also stinking! EHO have been informed

   almost 10 months ago
2. Sarah Mclana ★★★★★

   Only popped in today for an ice-cream and my gosh! Our server called Chloe brought out an amazing Cadbury Lovers Sundaè and a Bailies Profiteroles Sundaè which looked INCREDIBLE! I tucked into mine but not before I snapped a picture, my husband however dug in before I could take a picture. Definitely returning soon! Lovely service

   1 year ago
3. M F ★★★★★

   Group of 21 of us were well looked after, all the staff were great and friendly. Food all came out together and was hot. Everyone enjoyed their meals and felt it was great value for money which is rare these days. Also had breakfast there another morning which was good! Sophie (I'm presuming was the manager) was fantastic. If you want decent food at a good price with good service, you wont go far wrong with the Pottery.

   almost 3 years ago

1. C Jones ★★★★★

   We visited this little gem a few weeks ago and were very pleasantly surprised at how great it was. The menu is more varied than most pubs and our meals didn't disappoint. Both food and staff were lovely. We went again a few weeks later and they were dealing with a leak and a problem with one of they're grills so had a restricted menu. It may have taken a little longer but staff were still really polite and the food they were able to sell was fab. I can't wait to try out the new menu when it becomes available!!

   almost 3 years ago
2. Nicole Howard ★★★★☆

   4* rating as there is always a good wait for your food but we like to fill up on 2 for £7 cocktails and I was pretty impressed! Nicely presented and couldn't go wrong with the price!. Wouldn't recommend the frozen daiquiri tho!. Food is always good with some added sides!. Yum!

   almost 4 years ago
3. Rhian Cork ★★★★★

   never been before so thought we'd try it out and we weren't disappointed!! the curry was absolutely delicious and the waffles were amazing and perfect for sharing, even the kids enjoyed it. very low wait times for both food and drinks, host was lovely and so was the young lad that served our meals. Will definitely visit again

   almost 4 years ago

1. S Thomas ★★★☆☆

   Pre-booked our table. Was nice and quiet with only a handful of people. Unfortunately they mixed the steaks up. I got served the rare steak and my partner the medium- well-done so after scraping the Mac and cheese off his we swapped steaks. Told the server who apologised and walked off. Food was quite tasty and would go again.

   almost 4 years ago

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