We got an emergency appointment on a Saturday after not long moving to the area when other local vets had turned us away. The vet was really good with our dog and the staff were very friendly and helpful.
We ordered flea treatment for just 2 little cats (less than 5kgs each) got a text message to come pick up £37. Sounds reasonable for special flea treatment - went to pick up same day I got the message and they charged us £96?!! For two tiny flea pippets?! They are ridiculously expensive! Apparently the £37 was for other meds we paid for a week prior. So not just are their admin communication poor but they overcharge. Not going back.
We've been using this practice for well over 20 years - Ever since vet Russell Chanler worked miracles with the cruciate ligaments our beloved springer spaniel, I've recommended this practice to so so many people over the years but 4 spaniels later i now tell people to avoid this vets. Over the last 5 years they have become the complete opposite to what they used to be. Reception staff are rude, very unhelpful and at their best basically useless. No continuity of vets - Different one every time we go there.No long a pet focused caring practice, now just money led organisation. I would pay any price for my dogs health but this practice have forgotten our pets are our family, to them they're just a name and account number- downfall of becoming part of a money focused organisation. Completely destroyed the incredible caring practice we used to love.
I have been using this vet for about a year and had good experiences, but the last two visits have been very poor and the consultations seemed rushed. Recently went with my dog for a consultation and there was first some confusion around what treatment would be needed and then after the vet asked for the opinion of another vet there was absolute certainty about what would be needed with only one option of treatment (which was very expensive) and nothing explained in depth. I left feeling like the options were not explained. The past two visits have left me in doubt about moving forward with any treatment. Unfortunately, it looks like I am going to have to change vets
I had a wonderful experience at Alpha Vets when I brought Winston in for his jabs. The vet was incredibly kind and caring, taking the time to explain everything in detail. This made us feel welcome and at ease. The reception crew were also friendly and accommodating, and they even took a liking to Winston. We can't wait to visit again and highly recommend Alpha Vets for their exceptional customer service and care.
Friendly and knowledgeable staff, been bringing the family pets here for many years now, big and small. Always very clean, orderly and friendly even when it's busy. Staff know their clients, which is lovely.
All the staff are so lovely and show a real love for animals under their care. They are really welcoming and are brilliant with my 3 kitties! Can’t thank them enough for taking great care of babies. Always feel like I know everything I need to know and they welcome any questions/worries you may have. Thank you alphavets! I highly recommend them
Extremely helpful and total focus on the needs of our darling Poppy. Excellent help about what the practice offers with regards to their own plan. Good value for money. We took Poppy abroad last year and with the help and advice from the Langstone practice it went very smoothly indeed. We will be arranging this again for this summer.
Staff are welcoming, caring and professional and always put me and my dog at ease making our visits stress fee. The wellbeing of animals is clearly at the centre of what they do which is evident through the first class treatment and care that they provide.
We are with Langstone Alphavet but also visit Alex at Risca as the practice understand the importance of continuing with the same specialist. The staff, nurses especially Rhiannon and Alex have been truly brilliant supporting us through an horrendous time and are helping us get our seriously ill dog better. We would not go elsewhere.
Alphavet Veterinary Centre is located at 139 Commercial St, Risca, Newport NP11 6EE, UK
You can contact Alphavet Veterinary Centre at +44 1633 619971
You can find directions to Alphavet Veterinary Centre by following this map link