Vets4Pets - Newport

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Reviews

1. J Anon ★☆☆☆☆

   Similar to others below, don’t bother complaining or raising concerns as they get twisted and not answered in a polite or correct manner at all. Called us liars and then had a go for not being rude if we were unhappy? We loved it here but it quickly became clear it was about money only

   1 month ago
2. yasmein cherkaoui ★★★★★

   I’m a new pet owner with my very first kitten. We’ve been to Vets4Pets a few times these past few months and have only had good experiences. All vets or nurses I’ve seen have always been very patient, caring and always willing to answer any questions. They always take good care of my kitten, offering him treats and being patient with him as he’s quite timid. The treatment he receives has meant vet trips are not a big ordeal or major stress for him. As an anxious owner I truly can’t thank the practice enough for making every visit as calm and stress free as possible

   almost 4 months ago
3. Sophie Nash ★★★★★

   My partner and I brought in a stray male cat last week- he was really poorly and we were really concerned about him. The team at Vets4Pets took him straight in and treated him whilst we waited for him to be reunited with his owner. Fantastic service and very kind and caring staff. Thank you so much for helping us with him and we’re so pleased to hear he’s been reunited with his owner ❤️

   almost 4 months ago

1. peti stiliyanova ★★★★★

   I want to express my deepest gratitude to the entire clinic, and especially to Jack Evans , for their compassion, kindness, and understanding during the most difficult time of my cat’s life. From the moment we walked in, I felt that they truly cared — not only about my beloved cat but also about us as we faced the hardest decision any pet parent has to make. Jack was patient, gentle, and so empathetic. He took the time to explain everything, never rushed us, and treated my cat with such tenderness and respect. I’m truly sorry that I only found this clinic now, during her final days. Thank you from the bottom of my heart for making her final moments peaceful, and for giving us comfort and understanding when we needed it most.

   almost 6 months ago
2. jason cogdell ★☆☆☆☆

   Phoned up today to book our dog in for annual booster was advised i need to pay £40 deposit! Explained i didnt agree with this as and how much they have gone down hill since covid, when they was closed during covid our dog didnt have his annual booster due to them not seeing vets thats fine but to be told i would have to pay x amount because his booster was missed not down to our fault but because of covid. Our payment plan never stopped during covid so it was a very poor excuse there end. Looking through the reviews over the last year or so surely they can see that a lot of customers are not happy, we have cancelled our plan and changed vets, terrible customer service not how you should treat customers that been using you for years

   almost 3 years ago
3. Julie Hodges ★☆☆☆☆

   I would give it less if I could it's all about the money your pets health is not the priority money is the vets attitude and professionalism is a joke , also attitude of the whole vettenary team and reception is appauling. My only regret is staying with them for as long as I did, and that my pets were failed by this pratice ... Please stay away from vets for pets Newport Cardiff road .

   almost 3 years ago

1. Paige Edwards ★☆☆☆☆

   Phoned up half an hour before my appointment to reschedule for a bit later as my dog has had a bad night and I wasn't able to get there for 8.30am I was told that I couldn't reschedule and I've lost my 40 pound deposit. Now I have to arrange another appointment and pay another 40pound and my dog had to wait even longer to get the treatment he needs absolutely disgusting

   almost 3 years ago

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