Staff are a 4/5 no digital system for finding items, like screwfix prices are very good though, and its such a nice friendly store.
Always a very solid customer experience. Special mention to Alex for consistently being ever so helpful and for always having a smile on his face
Always a joy to come into branch with such friendly faces! The staff give advice and go out of their way to ensure I have everything needed for my projects around the home. Cannot recommend these guys enough!
Very good staff, equally helpful! Toolstation never let me down. And an excellent place for tools and pretty much anything you need and they close at 8pm which is very useful
We in today to purchase several items , there NO queueing system !! I joined what I thought was a queue to find it was actually the other side so I rejoined the other queue then other customers walk in and get served whilst those of use that have spent Ages waiting are not served
Amazing selection of products! Always have exactly what I need when I need it. Really friendly staff, the manager... Tom is always a pleasure to deal with. A great asset to the company!
Excellent service my client had a issue.with their taps so I took tap to toolstation and they advised me on what I needed and was great price too. Very quick service, friendly, and felt safe during this strange time
Always cheerful, always helpful no matter what time or day it is. Lots of places to choose from in the local area but I go here week in week out because they you don't feel like you are being served by someone who wished they were anywhere but at work. A great team.
Cannot fault the staff at the Worthing Branch but unfortunately our order of four radiators had two damaged - twice!!! Not bad enough that we had to return two radiators to the store after we've gone to collect, we then have had to wait for replacements to be delivered only to find they are damaged too. 5 days delay is not great when you have a plumber booked to install a new central heating system. 1st customer service rep last week was rude, not interested and just bluntly told us to go back to store and deal with it. 2nd customers service rep today was much better - may have had something to do with me complaining about 1st guy. Waited for a call back from a manager to see what they are going to do to rectify this situation... Call back was supposed to be within the hour - they weren't too late and did apologise for delayed response. Solution offered was replacement of grills and side panels - acceptable, just frustrating. Due to the main damage being on the rear of the two replacement radiators and us having to use them, due to delays we have already encountered and heating system going in, I was offered a £20 credit off my next order. I was very honest and advised that I didn't think there would be an next order... I am now going to have to send an email to another department for them to deal with!! Why is nothing ever simple? I can't fault the lady I spoke to this evening (although not all replacement parts are in stock) but I'm really not happy having to spend yet more time in dealing with this situation. ***Advise to all*** If you collect from store check your items thoroughly before you leave. If you have a delivery then DO NOT let that delivery driver go until you have checked your items thoroughly.
Toolstation Worthing is located at 12, Downsbrook Trading Estate, Southdown View Way, Worthing BN14 8NQ, UK
You can contact Toolstation Worthing at +44 330 333 3303
You can find directions to Toolstation Worthing by following this map link