The staff are nice. Ellie is a very nice young lady. I've had a bubble with one or two. The Mayfair gold cigarettes are very reasonable and peachy. Satisfied customer
Delivery is horrible, takes over 2 hours. No information provided to customer, orders cancelled after a two hour wait with no reason
As a vegetarian family, they have everything we need. Excellent quality vegetables, a large selection of kefirs and yogurts. Great prices with the Tesco card. Exceptionally friendly service, just like shopping at a family-owned store. No lines, a peaceful shopping experience without crowds or searching for products. A small, friendly shop.
Most of the time when I use this store the staff are really nice and friendly, so the three stars are for them, however, I went into Tescos in the evening around 6 p.m. on the 24th Jan and was unfortunate enough to encounter two female members of staff on the shop floor - both had dark hair, not sure what nationality, one had their hair tied up, and the other had their hair down. They were giggling and behaving like primary school children. Certainly not professional. I was shocked at how babyish they were. They need some serious training in customer service skills and how to behave professionally. They are letting the store down.
Staff are very friendly especially the manager called mark who is one of the only people to actually interact with the customers and say a simple hello how are you? Gives the shop a more community feel
Staff very friendly and very helpful. I am a taxi driver who did a very long trip and picked up a meal deal and wanted a coffee with it. A young lady with black hair was cleaning it so while I was waiting was able to have a very lovely conversation. When I made a coffee the shop had run out of sugar for the coffee machine and the lady had a look but couldn’t find any and she went out of her way to go to her staff room to get me some sugar for my coffee. Absolutely amazing service and can’t stress how grateful I am. A treasure to the shop! Your staff are very kind and made me fell very welcome. It made my day! Thank you
UPDATE Just reading through reviews from a few weeks ago, looks like the same woman who served me This is my local Tesco and I come in quite often usually in the day. The morning staff are always very friendly and always nice to have a small chat with before work. However this evening, I was served by a very abrupt young girl who asked me for id on a monster drink, even with my tattoo and the fact that I look over 15, and I am probably older then her! Never ever had a problem here. I was then refused service and then refused to let me speak to the manager as apparently she was having her break. She then shouted at everyone in the queue she’s not serving people who are paying by card even though all the machines are being used. Absolutely appalling service and I think I know the manager who works in the morning who I will speak to. Will be having a ‘field day’ with this.
So sick of coming in in the evenings late at night to be told to use self service or leave when I only have card and then to top it off an elderly customer came to the till (obviously not able to use the machine well) she came round and shouted “Are you paying cash? THEN USE SELF SERVICE. Don’t know her name sadly but she has dark hair and quite young. However come in earlier that evening and the young lad who served me was amazing (he had a red top on)- he even let me use my card at the till!
Came into your store last night somewhere between 9pm and 10pm to buy a few things with my partner and she was told that she couldn't buy lottery as it was already shut as there were only 2 of them working even though when I counted there were 3 people on the floor and the 3rd person seem to be under age. No name badges on anyone and the girl who didn't want to serve my partner lottery was playing on her phone. Poor service Tesco
Tesco Express is located at Tesco, 3 West Way, Brighton and Hove, Hove BN3 8LD, UK
You can contact Tesco Express at +44 345 610 2807
You can find directions to Tesco Express by following this map link