Clarks Rushden

Reviews

1. K Ks ★☆☆☆☆

   End of holiday season. Daughter needed new shoes because of toes rubbing, had just spent £40 on shoes at the start of term, lasted only 4 months. She extra sensitive on her feet she often has large trainer, shoes sizes, prefers it. Staff member was helpful, however we request half a size up, her customer service cup was empty and she was moody, borderline rude and quiet, and state the shoes would rub on my daughter feet, and seemed personally offended that we wanted a slightly larger size. I had to explain why we wanted a size up, don’t think we should have to justify this. She also state there were no shoes available in the half size up we wanted, but on checking there was. Getting shoes is a simple process, I worked in shoe retail the interaction was unnecessary tense and unpleasant. My daughter is very happy and comfortable in her shoes. Not sure if they are encouraged to discourage parent from buy a size up? We have had to buy 3 pairs of shoes a year, which I have had to do multiple times with my eldest.

   1 year ago
2. Daniella Viveiros ★☆☆☆☆

   Disheartened and deeply disappointed are the only words I can use to express my experience at this Clarks outlet. While this is not a reflection on Clarks as a whole, the conduct of the staff at this particular store is troubling. I visited the store during the school holidays to buy a pair of shoes, dressed in modest office attire. I was served by a staff member named Farham, who made me uncomfortable with his overly flirty behaviour. Despite showing him my wedding ring to make it clear that his advances were unwelcome, his behaviour persisted. I tried to hurry through the transaction, but as he walked past me, I distinctly felt what seemed to be his hand brushing against me. Feeling embarrassed and upset, I left the store without completing my purchase. When I had composed myself, I called the store to speak with the manager, Nichola, hoping for support. To my dismay, instead of addressing the issue, I was asked if I had done anything to provoke the behaviour. This response left me feeling even more disillusioned. I can only warn others, especially women, to be cautious if visiting this outlet, whether as a customer or a potential employee.

   1 year ago
3. Giles Batchelor ★★★★★

   The staff were super friendly and worked really hard to find some shoes that fitted the kids well and they liked. Unfortunately the selection as the kids get older is quite limited and they didn't have many in the wider fittings. The staff member who served us was brilliant though

   almost 2 years ago

1. Zoe Bodsworth ★★★★★

   Courtney was such a patient and kind staff member. My 6 year old daughter definitely talked her ears off, and at all times Courtney remained polite and courteous . We got measured and new Pokémon shoes and a happy little girl. Well done Courtney for excellent service .

   almost 3 years ago
2. Becky Trainor ★★★★★

   I ordered a pair of long black boots from this store as they were an older style and no longer kept in stock. I was notified that they had been delivered to the store as requested. Upon arrival in turned out they were brown not black. Over the hill rides Laura who sounds ages trawling their stock online and after some time managed to locate a pair for me. She was absolutely brilliant and nothing was too much trouble. What an asset she is to this store.

   almost 3 years ago
3. Nikki Bushell ★★★★★

   Been here to get first shoes for both my children and always had good service. Kind and patient staff measuring feet and helping to choose the right shoes. My daughter was easier to shop for but as my son had a high arch they were able to advise us on the right shoes (and told us what to avoid early on too)

   almost 3 years ago

1. Fiddly Fingaz ★★★★★

   Very happy customer ⭐️⭐️⭐️⭐️⭐️ The sales assistant Isaac was an absolute gentleman and a real asset to the shop making me feel valued as a customer. Always willing to go above and beyond to suggest suitable alternatives. Intention was just to go browsing, and I walked out buying 4 pairs of footwear. Very happy and I will definitely be visiting again.

   almost 3 years ago
2. Clara Richardson ★★★★★

   We found the staff and manager at this branch very helpful and polite. No waiting around, seen very quickly and childs feet measured and new shoes chosen in no time. We also had a return. Great experience here at The Lakes Clark’s.

   almost 3 years ago
3. Neil Wildman ★★★★★

   In and at fast, incredibly helpful staff that are super friendly. Made my decision really easy. Will definitely go back again. Loving the new shoes, thank you to the staff at Clarks.

   more 6 years ago

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