Shoe store in Rushden

“Absolutely amazing service. Went into the store to look at the jackets and was assisted by the store manager, Jane, who helped decide what was the correct size for me. Felt very comfortable trying on different sizes and was not rushed or pressured into making a decision! Was also provided information about the product and ended up leaving with my first ever Barbour jacket. Would definitely recommend store to others. A big thanks again to Jane for all her help!”

“Great service provided by Kaitlin. Had chance to spin to win and got £5 off which was handy as needed to get a rash swimming vest which luckily managed to find one that fitted.”

“Ed was very helpful in helping me find the right pair of trail trainers for my feet. Despite not being a runner it was clear he was knowledgeable. Never felt I was being upsold anything I didn't need. Glad I followed others recommendations in using Runner Need. Btw it's upstairs in Cotswold Outdoors.”

“After speaking to a most helpful customer adviser over the telephone I made an appointment at the Factory Shop in Rushden. The experience was excellent, you are given an allocated slot, allowing plenty of time for your feet to be measured and trying on. It is so nice to receive dedicated personal service. Really pleased with my purchase and would definitely recommend DB Shoes to anyone with problem feet. Big thanks to the two ladies in the store.”

“Best shoes I have ever purchased. Tremendous quality and value for price. Amazing customer service from their online team. Nothing like working with a heritage family business with a passion for their craft.”

“Glorious staff who go the extra mile to help you. As a man with wide feet is it a breath of fresh air to find a wide fit Oxford shoe.”

“Ordered some balloons for a 70th celebration. They were made perfectly by Vikki, my mum loved them. Cant recommend these guys enough, friendly, efficient and awesome!!”

“Good range of shoes and the factory outlet section is in constant rotation so always different items available. Some great discounts too, sometimes up to 70%”

“I was introduced to FatFace on Saturday by a friend and decided to come back today and try a few things. Firstly, my customer experience was excellent from both Janine and Chris. It made shopping an absolute pleasure and enjoyable. Both took time to talk to me, to have a short but nice conversation. This is really important to me. They were both welcoming, warm, friendly, helpful and professional. They spoke highly of the product quality and the company brand. This was wonderful as it gave me real confidence in my purchases. I bought 6 items and am delighted with them. I will definitely return to this branch after having experienced an outstanding customer focused interaction. Janine and Chris are real ambassadors for the company. I'm delighted with my purchases and the quality. The sale prices were excellent.”

“I rarely leave reviews but the customer service at Schu, Rushden Lakes is exceptional. From our point at entry (on a super busy Saturday), we were attended to almost immediately by a friendly staff member who measured all three of my children for school shoes. Another lovely staff member went on to supply us with no less than 5 different pairs for selection, and thoroughly checked the fit too. We left the store only to return about an hour later when a third member of staff processed the sale. Every single person was so incredibly friendly , welcoming and attentive. Customer service levels you’ll rarely find elsewhere… absolute breath of fresh air! Thank you!”

“Excellent service with very polite and helpful staff. Lots of options online with click and collect. Highly recommend!”

“Great products and fantastic service from staff.”

“The staff were super friendly and worked really hard to find some shoes that fitted the kids well and they liked. Unfortunately the selection as the kids get older is quite limited and they didn't have many in the wider fittings. The staff member who served us was brilliant though”

“Walking past and called in to see what children’s clothing they had for my granddaughter and so glad I did. I got amazing quality well made clothing at brilliant prices (did help that. A sale was on), best part though was the exceptional service I got from the sales lady there, she spent considerable time checking stock and ordering sizes from the warehouse for me. I will make tis place a must go to every time im in town”

“Bought a Cashmere jumper and love it. The staff were so friendly this time. Very pleased that they recognized us as returning customers.”

“These shoes are well made, made to a high standard AND don't need any 'breaking in'. Took delivery 10 mins ago, tried them on and marveled how immediately comfortable they are. Very impressed”